Cleaner

Job Description

Job Description

Benefits :

• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Competitive salary

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO :

• You must possess at least 1 year of professional cleaning experience before you apply
• This is an active, 70% of the time in the field training our staff. The remaining time will be in the field cleaning homes.
• Conducts inspections of customer homes to ensure the quality of clean and Team Mate cleaning techniques; documents findings and addresses concerns with associated teams;

provides coaching and additional training if needed.

• Trains newly hired Teammates on the Merry Maids processes through the Learn Program, visual learning and one-on-one interaction.
• Provides continuing education for Teammates on quality issues and changes in cleaning procedures or policy.
• Works with the Office Manager to monitor and evaluate employee performance and administer corrective action / performance improvement plans.
• Works with the Manager to recruit, interview, and hire service staff.
• Implement and follow the Merry Maids Quality Process.
• Updates & Monitors the Hot Board.
• Ensures proper chemical safety
• Performs other reasonable, related duties as assigned or requested.
• With the assistance of other office personnel, performs Baltimore's office opening and closing procedures.
• Checks emails and voice messages for customer feedback, cleaning schedule adjustments, requests for re-dos of cleaning, etc.

documents, communicates to appropriate staff, coordinates and ensures completion of any issues.

• Responds to customer concerns regarding cleaning quality issues and makes appropriate action to find resolutions.
• Works with Manager to prepare Teammate schedules daily; prints schedules and directions pulls keys and cell phones, assembles books, and assists with gathering supplies and equipment.
• Assists Office Manager and Office Assistant with continuously tracking Teammate progress and records arrival and departure times;

coordinates resources to assist teams with outstanding cleaning assignments.

ANCILLARY DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO :

In the absence of other office personnel :

o Answers incoming telephone calls and routes to appropriate staff members.

• o Assists with cleaning the office and washing, drying, and folding laundry.
• o Assists with inventory management and ordering of supplies.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

Must maintain a valid drivers license, satisfactory driving record, and a safe and reliable vehicle with current automobile liability insurance.

• Must possess 1-2 years of experience as a Professional Cleaner.
• Expert knowledge of the cleaning industry, organization, products, and / or services.
• Ability to build customer relationships and provide appropriate levels of customer service.
• Ability to travel locally on a frequent basis.
• Ability to effectively communicate both orally and in writing.
• Possesses excellent listening skills, empathy, and a high level of customer service orientation.
• Computer literacy and proficiency in desktop applications such as MS Word, MS Excel, and MS Outlook.
• Ability to prioritize and handle multiple functions at the same time with exceptional organizational skills.
• Demonstrated problem-solving and attention to detail.
• Ability to effectively train, present to, and coach Team Mates on cleaning-related topics
• Ability to pass a criminal background check.
• Ability to pass motor vehicle records check.
• Ability to pass drug screening.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS :

High school diploma or equivalent required.

1 years of house cleaning experience preferred

PHYSICAL / MENTAL REQUIREMENTS :

Ability to differentiate between variously colored cleaning products by identifying the color or product name.

• Ability to define specific uses of cleaning products.
• Ability to read cleaning instructions indicated on customized service reports.
• Ability to communicate with all levels of staff to ensure the customers expectations are met.
• Ability to drive to and from various job sites as needed.
• Ability to withstand regular physical contact with dog and cat hair, mold, dust, mildew and cleaning solutions.
• Regularly required to stand; walk and talk or hear.
• Must be able to frequently lift and / or move up to 20 pounds.

This Job Description is intended to describe the general nature and level of work performed by those assigned to this position.

This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position.

These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

I have read and fully understand and accept the terms of this job description and any verbal explanations that I have requested.

Where I have had questions or concerns, they have been addressed to my satisfaction.

Last updated : 2024-07-09