Business Process Specialist

SUMMARY

Primary job function is to provide material and operational support for all sales support functions within the department. Prepare review and provide administrative assistance, while coordinating with guests. The Specialist is responsible for providing the best possible customer service in all aspects of the department. Routine contact with internal and external clients is fundamental to the success of the Sales department.

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

·         Answer multi-line telephone system in order to receive/provide information from guests to Meeting & Event Sales managers.

·         Communicate with guest for all business inquiries.

·         Maintain multiple lead sources for inquiries from guests

·         Set up, maintain, and route guest inquires to hotel departments to ensure correct/current/ information is conveyed.

• Heavy data entry for group bookings
• Maintain function book for accuracy
• Process space hold requests from sales and event managers
• Process post event data for reporting
• Compile and communicates various daily, monthly, and quarterly data reports as assigned by the Business Manager. 
• Manages and communicates daily, monthly, and quarterly data to other departments.

 QUALIFICATIONS

Must be at least 21 years of age, self-motivated, good organizational skills; customer service oriented, have flexibility and communication skills.  Excellent computer skills including Word, Excel, and Knowledge of SalesForce CRM, Delphi, AS400 - LMS, and hotel background preferred.  Must be personable with exemplary customer service skills, pro-active and a team player.

EDUCATION

Minimum 3 years of experience in contract processing functions. Minimum 1 year experience in sales systems such as Delphi, Knowland, AS400, CVENT.  Sales Admin experiences a plus.

 LANGUAGE SKILLS

Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company.   Must possess a strong attention to detail and presentation skills. Ability to effectively present information and respond to questions from groups of managers, staff, customers, and general public. 

Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Can compute rate, ratio, percent, and to create and interpret bar graphs.

 REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

 Other Qualifications

Must be a minimum of 21 years of age.  Must be proficient in Microsoft Office Products:  Word, Excel, Power Point, Publisher, and Outlook. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. 

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.  Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

 While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.  The noise level in the work environment is usually loud.