Student Information Specialist

Student Information Specialist

Mesa Public Schools is an award-winning district and voted Best Place to Work in Mesa. With over 9,000 employees, we are the largest school district in Arizona. Families have sent generations of students through our schools, as we are the premier educational choice in Arizona.

OVERVIEW:

To manage security access control for Synergy users, the District’s student information system, to ensure correct user access and security in accordance with segregation of duties; to perform a variety of student information systems functions.

QUALIFICATIONS

• Associate degree and two years of professional experience in a complex computer network environment preferred
• Knowledge and in-depth understanding of student information systems (Synergy), security settings, and user roles; experienced preferred
• Knowledge of student information system security access and controls (Synergy preferred), security policies and procedures
• Knowledge of student data privacy, state and federal laws encompassing the full education record (FERPA), including transcripts
• Knowledge of active directory and Google e-mail
• Demonstrated ability to learn quickly and grasp new concepts
• Ability to explain application security and procedures to district personnel
• Ability to communicate effectively (verbal and written) with district personnel of all levels; customer service oriented
• Ability to establish and maintain effective and cooperative working relationships; to work in a team environment sharing workloads and responsibilities; to communicate within the team

DUTIES AND RESPONSIBILITIES:

• Manage user access for Synergy to ensure security, setting access controls, and appropriate authorization in accordance with segregation of duties
• Train and assist district personnel at all levels on the proper and correct use and access of Synergy systems advanced features
• Maintain documentation of security infrastructure related to Synergy to ensure accurate retrieval of data for reporting purposes
• Maintain confidentiality of all system access and user requests
• Maintain documentation based on retention policies and procedures
• Adhere to all current security access policies and procedures
• Assist with testing and verification of SIS vendor software updates prior to release to production
• Assist with troubleshooting reported system issues and reporting issues to vendor if needed
• Assist all areas of Information Systems support staff by providing phone coverage and user support as needed
• Assist other personnel as may be required for the purpose of supporting them in the completion of their work activities

SUPERVISION

Supervisor, Student Information System Operations

AN EQUAL OPPORTUNITY ORGANIZATION: The district does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex or gender, sexual orientation, disability, age or marital status.