Host/Hostess

Reporting to the Assistant General Manager and/or Manager, the primary responsibility of the Host Person is to greet guests in a courteous, timely, and professional manner while ensuring his/her outlet is clean, organized, and properly stocked at all times. The Host Person is to assist the Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information

Job Responsibilities:

• Communicate with Restaurant Reservations regarding special orders, cake orders, special requests – responsible for conveying all such information to management
• Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Greet guests promptly as they enter the restaurant
• Answer phones, keep accurate count of reservations and handle reservation book
• Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
• Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
• The Host Person performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.

Qualifications:

• Ability to take initiative and exhibit flexibility.
• Able to sit, stand, walk, climb, crawl, kneeling, crouching, balance etc. for extended periods.
• Knowledge of health, safety, and sanitation regulations.
• Able to effectively communicate in English, in both written and verbal forms.
• Knowledge of hotel services, features, local attractions, and activities to respond to guest inquiries accurately.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Work varied shifts, to include weekends and holidays.
• Experience working in a similar resort setting preferred.
• Two (2) years of experience in a restaurant as a Food Runner or Server preferred.
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.

Physical Demands:

• Work is performed in a fast-paced setting.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke
• The noise level in the work environment is usually moderate to loud.
• Engaging, welcoming eye contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols
• May be required to work evening, weekends, and holiday shifts.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 24 – 30 per week

Benefits:

• Flexible schedule

Physical setting:

• Upscale casual restaurant

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Application Question(s):

• Must be able to provide 3 professional references

Work Location: In person

Salary : $13 - $14