Product Specialist, Product Operations

Meta is seeking an individual to join the Product Operations (ProdOps) team. Our mission is to be the experts on functional quality to improve product teams’ ability to resolve user issues. Our vision is that every user interaction should work well. Those who join our team are passionate about solving people's issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, ProdOps is for you.You will be in charge of analyzing the quality and stability of a specific Meta product. You will leverage data analysis and multiple sources of user feedback to identify user experience themes, prioritize issues, and communicate key takeaways to product, engineering, design, and other cross-functional partners to shape product direction. You will work cross-functionally with other teams within Meta to improve user experience.

Responsibilities: Become an expert in the health and quality of a specific productDevelop and communicate compelling analyses and recommendations over aggregate trends from user feedbackBuild strategic relationships and manage communication and alignment across multiple partner teamsWork with Engineering and Product Management to shape and execute against product goals that positively impact the user experienceCommunicate the potential impact of product changes to internal stakeholdersInstill a focus on quality in the product culture by creating objective data driven stories that influence and convince product teams to prioritize quality projects

Minimum Qualifications: 2 years of experience working in tech, consulting, or an operational capacityExperience with SQLExperience prioritizing competing demands in an ambiguous, fast-paced environmentExperience constructing relationships across teams, communicating technical content and analytical insights to multiple audiencesExperience using data to tell a story and influence direction

Preferred Qualifications: 2 years of experience working in tech, consulting, or an operational capacityExperience with SQLExperience prioritizing competing demands in an ambiguous, fast-paced environmentExperience constructing relationships across teams, communicating technical content and analytical insights to multiple audiencesExperience using data to tell a story and influence direction

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.