What are the responsibilities and job description for the Technical Analyst position at Meta?
**Summary:**
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Analyst Responsibilities:
1. Develop, test, and optimize automation rules in response to changes in workflow processes and product changes.
2. Build features necessary for support issue classification and automation.
3. Identify and advocate for improvements in existing automated solutions and automation strategy.
4. Drive key performance metrics such as automation quality, volume mitigation, and operational efficiency.
5. Partner with data analytics, product, and operations experts to solve problems at scale.
6. Provide technical solutions in response to operational escalations, delivering the highest level of satisfaction.
7. Clearly communicate the status of your work to stakeholders. Telecommuting is permitted from anywhere in the United States.
**Minimum Qualifications:**
Minimum Qualifications:
8. Master's degree in Computer Science, Computer Engineering, or a related field of study
9. Experience must include 36 months involving the following:
10. 1. Working and managing large data sets and network-based data
11. 2. Scheduling triggers with ETL (Extract, Transform, Load) processes
12. 3. Developing queries and reports on relational database
13. 4. Developing automation solutions through technologies
14. 5. Quantitative analysis techniques: descriptive and inferential statistics
15. 6. Communicating and presenting results of data analyses
16. 7. Planning and implementing SDLC (Software Development Life Cycle) and documenting technical specifications
17. 8. Business intelligence tools for analysis and visualization of data
18. 9. Performance metrics, including monitoring and maintaining technical processes
19. 10. Identifying problems, and Ideating and recommending automated solutions and strategies
20. 11. Identifying technical issues, and developing testing strategies and solutions.
**Industry:** Internet
**Equal Opportunity:** Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [ Email address blocked ] - Click here to apply to Technical Analyst.
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Analyst Responsibilities:
1. Develop, test, and optimize automation rules in response to changes in workflow processes and product changes.
2. Build features necessary for support issue classification and automation.
3. Identify and advocate for improvements in existing automated solutions and automation strategy.
4. Drive key performance metrics such as automation quality, volume mitigation, and operational efficiency.
5. Partner with data analytics, product, and operations experts to solve problems at scale.
6. Provide technical solutions in response to operational escalations, delivering the highest level of satisfaction.
7. Clearly communicate the status of your work to stakeholders. Telecommuting is permitted from anywhere in the United States.
**Minimum Qualifications:**
Minimum Qualifications:
8. Master's degree in Computer Science, Computer Engineering, or a related field of study
9. Experience must include 36 months involving the following:
10. 1. Working and managing large data sets and network-based data
11. 2. Scheduling triggers with ETL (Extract, Transform, Load) processes
12. 3. Developing queries and reports on relational database
13. 4. Developing automation solutions through technologies
14. 5. Quantitative analysis techniques: descriptive and inferential statistics
15. 6. Communicating and presenting results of data analyses
16. 7. Planning and implementing SDLC (Software Development Life Cycle) and documenting technical specifications
17. 8. Business intelligence tools for analysis and visualization of data
18. 9. Performance metrics, including monitoring and maintaining technical processes
19. 10. Identifying problems, and Ideating and recommending automated solutions and strategies
20. 11. Identifying technical issues, and developing testing strategies and solutions.
**Industry:** Internet
**Equal Opportunity:** Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [ Email address blocked ] - Click here to apply to Technical Analyst.
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