IT Technician

Samsung SDS is looking to add a IT Technician to their Ridgefield Park, NJ offices! Samsung SDS plays a leading role in the global market with unique logistics services. If you're experienced with printers and peripherals, we encourage you to apply!

As an IT Technician you will be responsible for conducting preventive maintenance for the equipment in the offices. To be a successful IT Helpdesk Technician you will provide fast and useful technical assistance on computer systems and you will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. 5 years' of experience or knowledge of Helpdesk and experience with fixing external hardware experience. Ability to speak Korean is preferred!

This job at Samsung SDS is being filled by Teamanics, Metabyte's rapidly growing peer network. Employment through Metabyte, Inc.

Job ID: SDSA00089 | #teamanics

Responsibilities for IT Technician

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Install and repair Printers
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Manage the company's PC OA assets and update the company's system with asset changes (hiring and resignation)

Requirements for IT Technician

• 5 years’ experience working in Helpdesk area with fixing and breaking of external hardware experience
• Proven experience as a help desk technician or other customer support role
• BS/BA in IT, Computer Science or relevant field
• Ability to speak Korean preferred
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
• Ability to diagnose and resolve basic technical issues
• Computer skills must include: Microsoft Office Suite
• Experience with LAN and Cabling
• Excellent communication skills
• Customer-oriented and cool-tempered

Job Types: Full-time, Contract

Pay: $27.00 - $31.50 per hour

Benefits:

• Dental insurance
• Health insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Ridgefield Park, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Fixing external hardware: 3 years (Preferred)
• IT: 3 years (Preferred)

Work Location: In person

Salary : $27 - $32