The Tow Truck Dispatcher is responsible for ensuring the legality of automobile purchases as well as expediting the swift relocation of the purchased vehicle to a corresponding Metalico location through the dispatch of Metalico tow trucks. The Tow Truck Dispatcher will also provide customers with information regarding pricing and working hours as well as backup the Scale Operator with daily functions. While the main focus is on the Cash 4 Cars Program, this position will still be responsible for operations on the scale when needed. This position is customer-focused and past-paced.
Essential Job Functions
Answer incoming calls and emails pertaining to daily business to the best of your ability
Forward calls to management when necessary
Purchase vehicles from established methods and schedule pickup through our shared spreadsheet
Log all dispatching information into the established spreadsheet
Use computer systems (ERP) to complete daily tasks when backing up the scale
Scaling trucks/customers in and out
Create documents for outbound shipments
Collect inspection ticket information and input data
Look up pricing to give prices over the phone
Count/order cash when necessary
Communicate with employees in the yard over incoming/outgoing material and customers
Identify incoming and outgoing material when necessary
Guide drivers to offload material at the appropriate location in the yard
Answer supervisor/customer questions via email and phone
Ensure a timely pickup for customers is consistently achieved
Ensure Quality, Safety and Environmental Standards are met and achieved for production, customers and employees
Qualifications
High School Diploma or GED
Customer Service Experience
Positive attitude, polite
Dispatching experience is preferred
Willing to inspect material outside
Great communication skills
Time management and organizational skills
Physical Demands: Lifting scrap material, standing for periods of time, sitting for periods of time, etc.
General knowledge of using an ERP system is preferred
Have proficient computer skills that include the use of software systems, Microsoft Excel, Word, etc.
Work well under pressure
Metalico is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Hourly Wage Estimation for Tow Truck Dispatcher in Warren, OH
$15.03 to $20.34
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