Data Team Lead

MetaLocator
Milwaukee, WI Full Time
POSTED ON 3/7/2022 CLOSED ON 5/5/2022

What are the responsibilities and job description for the Data Team Lead position at MetaLocator?

MetaLocator is looking to expand its customer onboarding team with a full-time position. The right candidate with bring a blend of technical ability, customer service, attention to detail and willingness to learn in a high-demand environment with a goal of 100% customer satisfaction.

As part of the customer onboarding team you will respond to customer help desk requests regarding the MetaLocator software platform, support Quality Assurance and author software documentation. You will also assist Enterprise customers in preparing data for import into the MetaLocator platform.

MetaLocator will provide extensive training surrounding our software platform. MetaLocator is a web-based platform, and therefore a basic understanding of the Web, URLs, CSS, HTML and content management systems is essential. You do not need programming experience, however; experience managing Web content via CMS tools such as WordPress, Joomla et. al. is required. You should understand basic database concepts, be very proficient in Excel and be eager to learn new technology, software and systems. Probationary period of 60 days.

Responsibilities

  • Work in and travel to our east side Milwaukee office daily.
  • Respond to incoming customer service requests in a timely fashion. Provide clear written guidance to existing and new customers in support of their use of the MetaLocator platform.
  • Provide on-boarding guidance to customers, including evaluating the quality and readiness of customer data
  • Escalate requests to upper management/development when higher-level technical, sales or policy issues arise from customer requests.
  • Provide feedback to the upper management/development team regarding recurring customer service issues.
  • Edit and author software documentation including screenshots, step-by-step instructions and video guides in response to customer questions.
  • Support Quality Assurance by participating in software feature testing.
  • Identify, discover and/or confirm the existence of software bugs and document steps to reproduce.
  • Answer phone calls to the Support 1-800 number
  • Other duties as assigned

Requirements

  • Established software support background and experience
  • Extensive Microsoft Excel experience, using CSVs, importing and transforming data.
  • Extensive experience with managing Websites or digital Web-based SaaS platforms, including eCommerce platforms
  • Excellent written and verbal communication skills.
  • The ability to communicate technical concepts to non-technical users.
  • Understanding of the role of IFRAMEs, JavaScript, HTML and CSS on the Web.
  • Some HTML & CSS authoring experience is very desirable.

We provide

  • An office, desk and computer with allowances to customize the space to your preferences
  • Heated parking space
  • Flexible work hours
  • Generous vacation policy
  • Relaxed environment with pool table, TV and video games
  • Retirement plan
  • Training

Job Type: Full-time

Pay: $30,000.00 - $60,000.00 per year

Benefits:

  • Flexible schedule
  • Paid time off
  • Retirement plan

Schedule:

  • 8 hour shift

COVID-19 considerations:
We wear masks in the office, sanitize regularly and leverage our private offices as needed in response to local COVID data trends.

Ability to commute/relocate:

  • Milwaukee, WI 53202: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Microsoft Excel: 2 years (Preferred)
  • Data & Technical Business Analysts: 1 year (Preferred)
  • Business-to-Business Technical Support: 1 year (Preferred)

Work Location: One location

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