Technical Support Engineer, Wireless

Meter provides internet infrastructure for businesses. We build enterprise-grade networks that are faster, more accessible, and more secure. Our full-stack approach combines hardware, software, and operations so that any company can easily set up and run a modern network. Meter’s mission is to make businesses more productive and secure through providing best-in-class internet infrastructure. Our long-term ambition is to evolve internet infrastructure into a turnkey utility.

About the role

Our customers chose Meter for a simple, seamless network experience. Our Technical Support Engineering team is critical to meeting this expectation. The team is small but growing, and as an early member you will have a large impact in forming the foundation of the Technical Support Engineering team and role.

We are looking for people who are excited to work on complex problems, enjoy learning and working with others, and above all, are kind and ambitious. We are building for the long term and just getting started. We'd love your help.

This is a hybrid role based out of our SF office. 

You will have an impact by

• Working across our full networking product stack and serving as the subject matter expert for wireless escalations 
• Reviewing reported issues and collaborating with internal teams to accurately scope the problem
• Analyzing data and proposing next steps for resolution
• Developing plans to replicate customer issues in lab for faster resolution
• Navigating technical and political conversations effectively
• Collaborating with product and engineering teams to address and remediate issues
• Contributing to the knowledge base through documentation and training

You might be a good fit if you

• Have 2-3 years of experience in wireless technologies and products
• Are proficient in IEEE 802.11a/b/g/n/ac/ax and related protocols (TCP/IP, UDP, RADIUS, DNS, DHCP, LDAP, VPN)
• Are comfortable with troubleshooting complex network systems, security and implementation of routing, switching, firewalls and resolving network issues
• Have familiarity with wireless troubleshooting tools like Wireshark, Ekahau, and 7signal
• Have proficiency in customer service and stakeholder management, including the ability to lead and navigate challenging conversations 
• Have excellent problem-solving abilities
• Have experience in programming and automation
• Are open to occasional travel (10-15%)

If you are interested in joining us

• Attach your resume if you have one readily available
• Include the URL(s) to your LinkedIn profile, Github repo, any code samples, and/or blog posts you’d like to share — whatever you think will give us the best view into your work experience

The estimated pay ranges for this role are as follows

• $115,000-$170,000
• Additionally, this role is eligible to participate in Meter's equity plan.

The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.