Transplant Administrative Coordinator

Summary

The Transplant Administrative Coordinator will perform diversified administrative support duties for the Transplant Program and the Transplant nursing staff. Performs non-nursing tasks that are peripherally related to the job duties of the Transplant Coordinator. The coordinator will schedule and coordinate diagnostic tests and consultations for transplant patients and perform the related administrative tasks. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Demonstrated ability to work collaboratively with a variety of disciplines, programs, community members and staff across multiple organizations, religious persuasions, ethnicities and economic conditions.
• Demonstrated ability to communicate verbally and in writing with all levels of associates, management, physicians, and community members.
• Demonstrated proficiency in business writing, verbal and presentation skills.
• Must be proficient with Microsoft Office Applications including but not limited to word, Excel, PowerPoint.
• Excellent communication skills across a wide range of audiences on a face-to-face basis as well as by telephone and electronically.
• Ability to demonstrate in organization, coordination and time management.
• Ability to exercise independence with tact and diplomacy in all situations.
• Ability to plan and schedule task and to maintain control of own workflow.

Key Job Responsibilities

• Schedules transplant patients for clinic visits and pre-evaluation testing. Registers patients into the MUH registration system.
• Interviews referral sources to obtain demographic and insurance data. Inputs pertinent demographic and financial data in the transplant database.
• Interfaces with transplant financial coordinators to assure appropriate authorization of patients.
• Schedules patients for diagnostic tests, procedures, consults, home health, social work and other patient care needs as directed by the nurses or attending physicians.
• Obtains appropriate insurance authorization and/or referrals for diagnostic tests and procedures.
• Maintains an up-to-date transplant waiting list by coordinating patient’s activities with nursing staff.
• Tracks patients on the waiting list, assuring that all medical testing is current.
• Accurately and completely enters pertinent information on patient visits, consults, and test results into the transplant database, as well as, appropriate notes related to patient’s care.
• Provides clinical assistance during transplant clinic and/or exams. May obtain vital signs, perform venipuncture, change dressings, etc.
• Audits paperwork and files on each patient to assure accurate and complete. Enters pertinent information on patient visits into the transplant database.
• Observes and applies relevant hospital and departmental policies and procedures. Observes and promotes positive guest relations. Demonstrates courtesy and open communications with patients and referral sources.
• Sends correspondence to referring physicians at the time of evaluation, transplant and discharge.
• Triages phone calls from patients and directs to appropriate clinical team member.
• Performs other job responsibilities as assigned or requested.

Physical Requirements