What are the responsibilities and job description for the Policy Change Representative position at MetLife, Inc.?
Job Location: Virtual but commutable to West Des Moines, IA, Warwick, RI, or Tampa, FL
Role Value Proposition:
Process non-financial and financial post issue transactions. Complete and create correspondence relating to post issue transactions. Respond to direct service requests or inquiries from policyholders, sales agents, call centers, and others regarding a wide range of financial, legal, product, and policy/contract specific issues. Provide interpretation of policy/contract provisions.
Key Responsibilities:
Processes complex transactions. Reviews supporting documentation and contacts appropriate parties as needed to ensure timely and accurate processing. Responds to complex inquiries, researches, and resolves complex problems. Help increase team efficiencies by using best practices to streamline systems and procedures.
Essential Business Experience and Technical Skills:
Advanced knowledge of company operations, insurance products, lines of business, relevant regulations, and administrative systems. Strong knowledge of supported business functions, processes/procedures, workflow, systems, and transactions. Strong project management skills. Proficient communication skills. Advanced customer service.
Required:
- High School Diploma
- 5 years Annuity Operations experience
Preferred:
- Bachelor's Degree
- Series 6
- Positive and professional attitude
- Strong attention to detail
- Proven ability to prioritize, multi-task, handle complexity, and meet deadlines
- Demonstrate customer-centric focus and strong partnering skills
Salary Grade
08M
Travel
Not applicable
Business Category
Global Customer Service & Operations_33865
Number of Openings
1
Contact Information
Rachel King
rachel.king@metlife.com
Hiring Manager
Derek Dales
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
The wage range for applicants for this position is $43,300-57,700. The role is eligible for incentive compensation under the sales incentive plan for your position. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
