ACCOUNT EXECUTIVE I

Role Value Proposition:

The Regional Markets Account Executive sells and services products directly to group clients or through broker/consultant relationships. Builds and maintains strong relationships to foster sales growth.

General Responsibilities:

• Working independently, sells and services products to group customer accounts/territories. Maintains and grows the book of business through aggressive product sales, upsells, and renewals within accounts/territory. Drives product sales within assigned accounts/ territory.
• Positions cross-channel product offerings. Strategic Account Planning – builds lasting reciprocal relationships with clients through open communications around mutual objectives. Key resource in strategic decision making for MetLife and clients.
• Thought leader in relation to industry and marketplace. Mentors/educates colleagues on marketplace trends and insights. Acts as primary benefit resource to client. Provides post-sale service and interaction with clients. Resolves escalated service issues.
• Recognizes, shapes and delivers profitable deals and anticipates strategic developments to benefit the client. Develops new business opportunities and sales growth by initiating and maintaining strong relationships.
• May generate reports to track/report activities, progress, and strategies. May assist in or lead case implementations. Performs other related duties as assigned or required.

KEY COMPETENCIES

• Ability to sell and has a working knowledge of primary product offerings
• Working knowledge of contract, tools and technology
• Knowledge of the MetLife organization, history, core values, client and competitive landscape
• Knowledge of MetLife’s service platform, processes and operations
• Understanding of and ability to utilize of core selling skills to respond to leads and deliver client-centric solutions
• Strong written and verbal communication skills; presentation skills; customer focus approach; relationship building; interpersonal skills

JOB REQUIREMENTS

• 5 years experience in insurance sales and/or after-sales service—with a proven track record of success
• Valid Life & Health and Property & Casualty licenses, or the ability to obtain within six months of hire
• Stellar customer service, communication, and interpersonal skills—including public speaking, negotiating, influencing, and networking savvy
• Finely tuned listening skills, complemented by a masterful talent for solving problems
• Strategic and creative thinking skills
• Keen financial acumen and attention to detail, particularly concerning product earnings
• Motivated, independent, and adaptable working style, with the ability to thrive in fast-paced situations that require multitasking
• and prioritization
• Accomplished change management leader, able to operate effectively in a highly matrixed environment
• Requires 60-70% travel to engage with clients face-to-face