VP of Program Management

Description

The VP of Program Management will provide executive presence to promote growth, awareness, name recognition of the Metrc Product, and the expansion of our business within the assigned strategic account and associated key influencers. This position will support activities associated with the growth and management of existing accounts, interfacing with key leaders, support, development, and operations across the company.

KEY RESPONSIBILITIES

State or Accounts Development

This position will foster relationships and interface with all relevant stakeholders within the state or strategic account to grow the business. This position will define the groups that are influencing the department(s) or organization(s). Define how well we are stacked up and continually evaluate product offerings. Define who our competition is and what issues we may encounter. Coordinate all outside efforts with groups or efforts to maintain and guide direction. Keep overall dashboard of state or account activity where we may have opportunities. Example activities:

• Current status – Medical, Retail, Both, Etc.
• Define contacts – Mangers, Directors, Department, or program leads or managers
• SWOT analysis
• Competitive landscape
• Developing action plan
• Timelines
• Groups working in the state i.e., industry organizations or outside lobbying efforts
• Coordinate with any other outside firms or groups where we have allies
• Provide weekly updates on all activities in a clear and concise fashion

Collateral

The position will help define a communication platform to encourage states, departments, and responsible parties to look at and consider furthering the Metrc product offering. Responsible for defining the language and messaging to ensure the message is on target with the program needs. Examples of collateral and requirements:

• Presentation materials – create or customize presentations for meetings
• Leave behind’s marketing materials – input to messaging and layout
• Website – input on messaging and layout
• Assist in the creation and development of training collateral specific to the state or account

Strategic Partnering

The position will define a strategic partnering plan to drive business growth and identify potential hindrances.

The plan will create a strategy to:

• Identify what businesses to work with
• Define how to work with them
• Define the advantages of working with them
• Define what it will take to works with them in materials and cost
• Define how this extends our platform and creates greater value or improves the competitive landscape. 
• Define what business we need to be concerned with and how this partnership benefits Metrc Including:
• Define the motivation
• Areas we need to be concerned with and why
• Strategy to marginalize

Support

The position will provide primary field training and first contact for the state and industry during the deployment process. Field training of both the state and industry will be performed on site to create a strong bond and relationship with both entities and create an atmosphere conducive to a successful program and build confidence. This will include:

• Field in-person training
• Industry multiple in person spanning multiple classes
• May need to perform webinar trainings
• May need to assist the support line from time to time
• State or key account multiple in person spanning multiple classes
• Key equipment such as handheld or RFID devices
• Customer and in person meetings as necessary

Additional Requirements

• Maintain weekly reporting
• Maintain SharePoint communication site(s)
• Creating meetings with appropriate opportunities as defined above
• Assist / coordinate meeting preparation and travel arrangements
• Duties as otherwise described by supervisor

Requirements

 QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

• Bachelor's degree (B. A.) from four-year College or university; related experience and/or training; or equivalent combination of education and experience.
• 5-10 years’ experience working in an Account Management/Customer Success role or equivalent experience.
• Experience working with Government Projects required
• Background in Regulated Cannabis Industry and Government policies required
• Demonstrated proficiency in project and program management.
• Leadership experience within operations or project management required
• Ability to travel nationally and internationally
• High degree of professionalism and business acumen
• Record of accountability, innovation, and excellent customer service.
• Excellent verbal and written communication skills
• Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
• Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.
• Skilled in managing employees and external partners in a team environment.
• This role is required to be located in Sacramento, CA

TRAVEL REQUIRED:

Ability to travel nationally and internationally; Reasonable travel expenses are reimbursed within 30 days of submission of required expense reports. Company credit card may be issued. The position may be required to assist with business development activities in new states or accounts. This will require the attendance of meetings or strategic events such as trade shows.