What are the responsibilities and job description for the Sales Associate position at Metro by T Mobile Authorized Retailer?
About us
Metro by T Mobile Authorized Retailer
The Bilingual(Spanish - English) Wireless Retail Sales Representative enjoys a dynamic and high energy environment. Responsibility to provide an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs and problem-solving issues. The goal of the RSA is to create an outstanding buying experience for the customer and a positive team environment. The RSA should be able to position Metro by T-Mobile against the competition in the wireless industry and tailor their recommendations through right fitting the customer's needs. As a member of the store team, they will strive toward helping the store achieve its financial and customer service goals.
Sales Associate Responsibilities:
- Provides exceptional customer service to individuals visiting the metro by T-Mobile Trading store, including greeting customers, answering phones and assessing their needs.
- Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics.
- Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
- Assist with all functions within a retail store in compliance with Metro by T-Mobile Trading policies and procedures.
- Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
- Complete accurate paperwork and transactions according to company policies and procedures.
- Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.
- Assist customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades.
- Assist in maintaining store appearance, inventory counts and merchandising standards.
- Build customers confidence by making their experience comfortable, simple and solving their issues.
- Engages in service selling and right fitting the customer with the appropriate total technology solution.
Sales Associate Position Requirements:
- At least 6 months experience in retail or another environment with a strong sales focus.
- Professional, energetic and positive attitude.
- Ability to analyze results, plan for the future, make good decisions, and take responsibility
- Excellent written and verbal/interpersonal communications skills
- Flexible scheduling availability; reliable transportation.
- Completed High school diploma/GED.
- Flexible schedule -part-time/full time
- Working knowledge of cellular/paging/PCS/advanced wireless communication preferred.
- Bilingual in Spanish and English preferred.
- Must be able to stand for long periods of time (up to 9 hours) on the sales floor
Job Types: Full-time, Part-time
Pay: $18.00 - $25.00 per hour
Expected hours: No less than 35 per week
Benefits:
- Employee discount
- Flexible schedule
- Tuition reimbursement
Compensation package:
- Bonus opportunities
- Commission pay
Schedule:
- Every weekend
- Monday to Friday
Application Question(s):
- Sales experience
Education:
- High school or equivalent (Required)
Language:
- Spanish (Required)
Work Location: In person
Salary : $18 - $25
