ACO - Program Manager (Housing)

ACO Program Manager

ORGANIZATION

Metro Housing|Boston is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years of experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.

MISSION

“We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security, and an improved quality of life.”

OVERVIEW

Metro Housing|Boston has contracted with several Affordable Care Organizations (ACOs) to provide services to referred members. Services will include pre-tenancy supports, tenancy sustaining support, associated transportation, and associated home modification. These services and goods will be an integral part of a holistic approach to reducing the Total Cost of Care (TCOC) while improving members’ health needs.

Pre-Tenancy Services may include reviewing and addressing barriers to housing, creating a budget, completing the affordable housing application, finding and visiting apartments with clients, and other advocacy, as needed, to move a client into housing. Tenancy Sustaining Services may include case manager-led check-ins to ensure stable housing, engaging with landlords, performing home visits, attending court proceedings, and other tenancy preserving needs. Home Modification services may include reviewing housing to determine what modifications are needed and overseeing the purchase, installation, and member education as needed. In addition, there are Flexible Funds available through each ACO to provide financial support to address housing barriers encountered by the ACO member.

Pre-Tenancy Services may include reviewing and addressing barriers to housing, creating a budget, completing affordable housing applications.

REPORTS TO

Director of Housing Supports

RESPONSIBILITIES MAY INCLUDE:

• Oversee monthly billing for Accountable Care Organization;
• Approve /track case managers invoices for billable services;
• Update and track assessments and ongoing coordination services as part of the monthly billing process
• Assist with completing an in-depth assessment to best determine the immediate client concerns and/or barriers to housing including but not limited to financial instability, legal issues, mental health issue Oversee and approve case managers in-depth assessment to best determine the immediate client concerns and/or barriers to housing including but not limited to: financial instability, legal issues, mental health issues, substance abuse, un- or under-employment, health care, and housekeeping;
• Obtain resources and services as requested and/or needed to address clients’ needs, including but not limited to housing applications, negotiation and mediation with property owners and utility companies, fuel assistance, and shelter information
• Develop partnerships and collaborations with internal and external service providers to ensure participant receives comprehensive services;
• As needed, assist with homelessness prevention funds, including Residential Assistance for Families in Transition (RAFT) and City of Boston COB Rental Relief Program, by conducting intakes, screening families for program eligibility, and overseeing meetings with heads of household directly to complete paperwork and determine an appropriate course of action: either administering funding or providing counseling and referral services or both;
• As needed, assist case managers with ongoing housing search including but not limited to, contacting prospective landlords and/or management companies, accompanying clients to view and apply for units, attending appointments at housing agencies, and other search activities as they present;
• As needed, oversee clients’ move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
• As needed, assist with all Housing Supports operational activities and needs;
• O[SN2] ther duties as assigned.

QUALIFICATIONS:

• Bachelor’s Degree preferred or Associate Degree with 5 years of relevant experience.
• At least 5 years of supervisory experience
• At least 5 years of case management and assessment experience with homeless households or households at risk of homelessness. Preferred or required?
• Familiarity with affordable housing and housing subsidies[SN3] .
• Experience with crisis intervention regarding issues such as homelessness and affordable housing access.
• Knowledge and experience with service agencies and resources for low-income and/or homeless individuals and families
• Willingness to work as part of a team to promote the goals of the program and agency
• Sensitivity to the needs of the homeless, low-income, and diverse populations;
• Ability to work in a busy, diverse team setting
• Excellent time management, organizational, communication, and writing skills

• Proficient with Microsoft Word, Excel, and comfort learning new software and tracking systems

PREFERENCE GIVEN TO

• Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, Haitian- Creole, and Spanish.
• Candidates who live within two miles of Metro Housing|Boston’s headquarters at Roxbury Crossing.

SALARY/BENEFITS (This is a non-exempt position)

Salary: 64,000 and excellent benefits. Please see website: http://metrohousingboston.org/

AN EQUAL OPPORTUNITY EMPLOYER