Safety and Security Administrator

Work where you play!
Join our team at Metro Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live.
 
Who We Are
Metro Parks Tacoma (MPT) is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Metro Parks’ mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70 parks, 80 miles of trails, 1,000 acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.
 
Why You’ll Love it Here
 Come work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Metro Parks Tacoma, and you’ll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Metro Parks are the key to its success, and you just might be the next great addition to our team.  On top of that, you’ll wake each day knowing that you’re helping make Tacoma a great place to call home.
 
Position Information
Under the direction of an assigned manager, the Safety and Security Administrator is responsible for monitoring systems, procedures, and protocols that ensure the safety and security of guests, team members, property, and physical assets. This role develops and implements standard operating manuals, acts as safety and security and emergency management trainer to the zoo team, and helps to ensure the requirements of state and federal safety regulations as well as the Association of Zoos and Aquariums are met. This position also contributes to positive guest experiences and performs other duties as required.

In the performance of their respective tasks and duties all employees are expected to: 

• Perform quality work within deadlines with or without direct supervision. 
• Interact professionally with other employees, customers, and suppliers. 
• Work effectively as a team contributor on all assignments. 
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.

• Develops, plans, coordinates, administers, and maintains facility safety and security requirements and implements procedures for safeguarding the facility, staff, volunteers, and animal collection.
• Responds to emergency situations, conducts investigations, and completes incident reports.
• Develops, plans, coordinates, and administers department wide safety and security training, drills, and emergency preparedness.
• Documents, reports, and reviews safety and security training and drills with the Safety and Drill Committees.
• Coordinates and collaborates safety and security efforts with cross-departmental and District teams to ensure continuity, awareness, and efficient operations. 
• Develops, plans, coordinates, and administers safety and security audits and inspection plans.
• Maintains various records, reports and inventories and advises management and cross departmental teams of deficiencies and provides recommendations for improvement.
• Maintains the facility calendar for drills, safety inspections, and training; includes assisting with contracted vendors for life safety system annual inspections.
• Communicates all site safety and security related policies and procedures to staff and volunteers to ensure they are practiced uniformly across department.
• Provides ZEED site safety and security training to new employees and volunteers and conducts annual refresh training for all staff and volunteers. Coordinates specialized training requests with District staff and/or vendors. 
•  Leads and facilitates the oversite of the firearms team including coordination of logistics, training, budget, and maintaining of records after qualification.
• Manages parking lot flow and issues as needed.
• Ensures security coverage of facility through contracted services to meet organizational needs.
• Assists management as a liaison to local law enforcement, fire department, Tacoma Public Schools, and other agencies and ensures communication is shared across District as appropriate.
• Administers facility wide AED upkeep.
• Administers and facilitates first aid and CPR programs and on-going training for employees.
• Maintains a professional and respectable demeanor throughout the course of providing safety and security.
• Assists with special projects and helps other employees as needed.
• Actively contributes to positive guest experiences.
• Serves as Incident Commander for a variety of emergencies on site such as injured staff members, injured visitors, natural disaster, unruly visitor, and others.

• Three years of security, emergency management or relevant working experience in a management role required.
• Bachelor’s degree in emergency management, security management, safety management, criminal justice, or related field. An additional 4 years of related experience can substitute for the degree requirement.
• Become qualified on facility firearms response team before end of probationary period and maintain qualification thereafter.
• Incident Command System courses 100, 200, 300, and 700 completions required within first 90 days of employment unless already completed and certificates provided.
• CPR/AED certification.
• Valid driver’s license with acceptable driving record.
• Attain CPR/AED Instructor Certification within one year of hire date.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated knowledge of security operations, safety practices, and incident investigation in a public institution.
• Ability to professionally, effectively, and appropriately interact and communicate with others, both in person and through phone, email, and written correspondence.
• Ability to troubleshoot, analyze situations, and make sound business decisions.
• Ability to make independent decisions and manage time effectively.
• Knowledge of Microsoft Office software.
• Strong organizational skills.
• Knowledge of general office procedures and practices.
• Knowledge of correct grammatical usage, punctuation, etc.
• Ability to create and manage budgets.
• Ability to train and supervise employees effectively and proactively.
• Ability to make independent decisions and delegate responsibility and duties.
• Knowledge of management practices to direct staff.
• Ability to work a highly flexible schedule; weekend, evening, overnights, holiday, and irregular hours will be required.
• Ability to handle confidential information.
• Ability to understand and follow all safety regulations.
• Ability to handle multiple tasks simultaneously.
• Ability to arrive to work on time and maintain a positive attendance record.
• Ability to always serve in every respect as a goodwill ambassador for the Point Defiance Zoo & Aquarium and Northwest Trek Wildlife Park and Metro Parks Tacoma in contacts with zoo visitors and the public.
• Ability to deal tactfully and politely with guest questions and misbehavior.
• Excellent communication skills to establish and maintain effective working relationships with staff, volunteers, partners, and/or the public.

ENVIRONMENT

• High comfort level in dealing with the public and media.   
• Emergency medical situations with visitors of all ages.  
• Indoor and outdoor environment.  
• Adverse weather conditions.  
• Noise, dust, pollen and insects.

PHYSICAL DEMANDS

• Ability to regularly travel assigned areas several times per day and efficiently enter all assigned areas.
• Ability to properly lift and carry items up to 50 pounds.
• Ability to walk, stand, and sit for extended periods of time and to move intermittently throughout the workday.
• Ability to walk on uneven surfaces.
• Ability to see, hear, and speak clearly to monitor surroundings, detect potential threats or issues, and communicate effectively with others.
• Climb, kneel or crouch to move around zoological environment and/or complete reviews or investigations.  

HAZARDS

• Contact with rude or abusive individuals.
• Possible exposure to ill and/or potentially dangerous animals.

METRO PARKS TACOMA IS AN EQUAL OPPORTUNITY EMPLOYER.
All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.
   
MPT employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
   
MPT is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at hr@tacomaparks.com.
   
Employment is subject to a national background check.
   
This position is an at-will position with no written or implied contractual agreement.

Salary : $84,397 - $115,550