Customer Success Representative

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

This position is out of our Aston PA location, 19014. Seeking Client focused individual with fulfillment experience!!!!

Main Duties and Responsibilities:

• Main point of contact for our customer’s operational team
• Direct communication with customer in both written and verbal form
• Provide feedback / resolve operational issues
• Order management, tracking and troubleshooting, leveraging OMS (Order Management System)
• Understand and support the flow of information to customers for accounting, reporting and inventory
• Ensuring SKU’s, PO’s, Inventory, Kitting Orders etc. set-up, updated as needed
• Communicate and coordinate with internal team members / departments to support excellent performance for our customers
• Ensure accurate and timely monthly billing invoices
• Understand customer contracts
• Contribute to profitability of business with customer
• Maintain accurate records of customer interactions
• Facilitating the understanding and executing of customer operational requirements with internal team
• Create reports, evaluate information, track costs as required supporting the customer account
• Interface with third-party vendors, learning additional software processes
• Coordinate activities in the contact center including; updating promotions, forecasting volume, improvement of service levels by assisting in the training of call center agents
• Manage tasks for both internal and external projects
• Gather and share customer feedback
• Identify opportunities to continuously improve
• Be a goodwill ambassador for the company by courteous treatment of all customers
• Provide exceptional service to all internal and external customers
• Assumes additional related responsibilities as required

Requirements:

• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Critical thinker with strong analytical, problem solving and prioritization skills
• Excellent communication skills
• Flexible

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• Company team wear allowance
• 401k with company match
• Company sponsored social events
• Community volunteering

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Aston, PA 19014: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person