What are the responsibilities and job description for the Patient Service Representative - Hackensack position at Metro Vein Centers?
Patient Service Representive
We seek a high-energy and ambitious Patient Service Representative to join our Hackensack location. This person will manage phone, email, and text communication to book new patient appointments and schedule and confirm existing patient appointments. This person will serve as the main point of contact for new patients to answer questions and coordinate with clinic and billing teams as needed.
What You Will Do:
- Manage inbound and outbound phone, email, and text communication with new and existing patients in a friendly and professional manner
- Book and schedule prospective patients to optimize provider time, treatment room utilization, and patients satisfaction
- Serve as the first point of contact to address new patient questions
- Verify insurance information and initiate insurance and authorization requests
- Confirm and reschedule patient appointments
- Work with electronic medical records and scheduling system, customer relationship management system, and texting and email communication systems
- Work together with the team members across our various locations to reach organizational goals and meet patient needs
- Other duties as necessary to achieve goals
Who You Are:
- Excellent customer service skills and desire to go the extra mile to help patients
- Outgoing, ambitious, and compassionate
- Dedicated to follow-through and results
- Flexibility as it relates to schedule, responsibilities, and priorities
- Must be an exceptional listener
- Strong organizational skills
- Strong multi-tasking skills
- Ability to work independently and as a member of a team
- Ability to occasionally travel locally to other centers
- Ideally available Saturdays or Sundays
Who We Are:
Metro Vein Centers is a national leader in providing vein care. With clinics in Michigan, New York, and New Jersey we are undergoing an exciting period of expansion and development with significant opportunities for employees to grow with the organization.
Job Type: Full-time
Salary: $19.00
Schedule:
- 8 Hour Shift
- Weekend availability
Work setting:
- In-person
Language:
- Spanish (Required)
Work Location: In person
Benefits:
- Competitive compensation
- A friendly and fast-paced environment working with passionate people
- Outstanding growth opportunities
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Short/Long Term Disability, HSA, and Life Insurance
- 401K plan with company matching contribution
- Cash Bonus Programs
- Opportunity for Overtime hours
- Commuter and parking discount program
- Full-Time Benefit Eligible Employees Only
Job Types: Full-time, Contract
Pay: $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Work setting:
- In-person
Language:
- Spanish (Required)
Work Location: In person
