Process Analytics Service Specialist

It's an exciting time at Metrohm USA!

We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for an experienced Process Analytical Specialist to join our field-based service team. The ideal candidate will be based in the Portland, Oregon area and will cover region that includes Northern California, Oregon, Nevada, Washington, Idaho, and Montana.

It's your chance to be an integral part of dynamic team and make an immediate impact!

As a successful Metrohm Process Analytics Service Specialist you will apply technical knowledge and expertise to resolve customer's instrumentation issues and ensure optimal system performance. Assist with on-site service, including simple-to-complex repairs, installations/start-ups, preventive maintenance, and refresher training. Responsible to mentor aspiring field service specialists.

Essential Functions:

• Ability to resolve customer issues (technical, application, knowledge gap) efficiently and effectively using technical knowledge and expertise
• Develops and maintains solid customer relationships; navigates and advises on customers' operational and procedural business landscape
• Serves as a technical expert proficient in repairing, testing, installation, reading schematics and diagrams, and troubleshooting Metrohm process products
• Exercises discretion and sound judgment to determine the needs of the customer and provide the best possible solutions
• Investigates and tracks technical issues with equipment using the tools provided by Metrohm AG and Metrohm USA
• Uses advanced knowledge of chemistry and company products to mentor new employees, as well as employees interested in process analytics
• Responsible for proper maintenance of all company issued equipment, includes all electronic devices, company vehicle, field tool kits and equipment test kits
• Ability to continuously identify incremental improvement (time and cost reduction) opportunities in processes and service

Ideal Experience and Education:

• Associates Degree or equivalent in Process Analytical Instrumentation and/or four years hands on experience in the field of process analytics. Refinery and Chemical plant chemistry knowledge a must
• A strong understanding of basic chemistry for calibrating process instrumentation and for troubleshooting root cause failure analysis and application challenges while on site
• Area Council Certified OSHA Basic Training credentials a plus

Additional requirements:
Valid driver's license, stable credit history and successful drug screening.