What are the responsibilities and job description for the Call Center Agent position at Metropolis Technologies?
Position: Call Center Agent
All Shifts Available - Full time and Part time
The Company:
The Company:
Metropolis develops advanced technology that makes parking remarkable and turns the garages and lots of yesterday into connected mobility infrastructure. Our technology and operating teams are deployed in hundreds of locations across the country. We’re building the digital pipes through which the future of mobile commerce will move.
Call Center Agent Job Summary:
As a Call Center Agent your responsibility is to ensure customer satisfaction by answering phone calls and provide instructions to parking garage patrons.
· Provide troubleshooting to patrons in the proper use of equipment. Instruct handicap and health link patrons on validation procedures.
· Explain ticket procedures to patrons if needed, ie. Pull ticket, prepay or pay at the exit, insert prepaid or validated ticket in any machine.
· Provide assistance to employees experiencing problems with hangtags or proper parking procedures.
· Employee must forward health department phone at end of each shift and un-forward at the beginning of each shift.
Required Skills/Abilities:
· Excellent communication skills including active listening.
· Service-oriented and able to resolve customer grievances.
· Proficient computer skills with the ability to learn new software.
Education and Experience:
Education and Experience:
· High school diploma or equivalent.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Must be able to lift up to 15 pounds at times.
FLSA Status: Non-Exempt
Equal Employment Opportunity (EEO)
Metropolis Parking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Metropolis Parking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This employer participates in E-Verify.
M/F/Disability/Veteran
Salary : $15 - $17
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