Director, Infrastructure and Operations

It is CRITICAL you completely fill out the application form as the hiring manager will likely not see your attached resumed. Get some coffee, this is a long application process but worth it.

This effective leader of people will use a “people first” approach to ensuring that teams are engaged, informed, and heard and that customer outcomes and thereby the team’s success is measured in meaningful human terms. The most critical capability of this position is the ability to lead and grow people while ensuring constant and clear expectations are established and met. People leadership will be expressed in numerous ways, including but not limited to building managers into leaders and deliberately growing a culture that embraces the quick pace of change and ambiguity inherent in a modern agile IT environment while creating a safe place for staff to contribute their perspectives to the work at hand and challenge long-held assumptions. This leader will have strong managerial courage and a developed management and leadership philosophy that they regularly articulate through the practice of their role, including being an advocate for diversity in all its forms, recognizing and promoting the inherent value a diverse team represents.

Customer Focused Leadership

This leader will build effective partnerships with people across the Council. They will listen to customers’ needs and turn those needs into business outcomes advanced by technology. They will work with their team to provide solutions to business problems. They will help the business understand the business capabilities technology could enable and introduce solutions.

This senior role is responsible for leading the staff and managers of the areas of service desk, device support (aka desktop support), networking, telecommunications (phone and video conference) and infrastructure (servers, storage, backups). These units' combined operating and capital costs are measured in the tens of millions of dollars a year. This position will lead the planning, optimization, service costing and benchmarking of these significant resource pools in the context of a value-sensitive organization that seeks the highest ROI and clear business cases that investigate numerous alternatives. This leader will take seriously their fiduciary responsibility as a steward of the public’s resources and trust.

This leader will spend a significant amount of their time working directly with the CIO and DCIO building first-pass strategy for the entire Information Services department and contributing to the broader Council approaches. This role must be able to see beyond their direct report structure, beyond the IS department, and bring a Met Council and broader industry perspective to our work. This role’s “first team” will be the CIO and DCIO and will support the team by complementing the capabilities and approaches of the group in the execution of our shared vision.

The Director of I&O’s purview includes several areas of IS and Council-wide process leadership, including Enterprise Architecture and many aspects of ITIL such as change, incident, and problem management methodology. In this role, the director will build out our EA practice in a way that’s inclusive of all technology decision making within IS and serves as a starting point for a Council-wide technology architecture governance process. The director will ensure the architecture governance reconciles current cloud trends and our current on-prem centric approach creating clarity around the role of the cloud in the organization. They will also define a coherent approach to cloud usage, optimizing resources and costs.