Assistant Vice President Program Executive (OMNY)

Description

This position is eligible for telework, which is currently available one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

Highest level position in a small program, deputy of a medium program, or Program Director in a large program. Responsible for all program phases from planning through completion and operations to handover to the operating owner, if not OMNY O&S itself. Accountable for project safety, Quality assurance, risk, and commercial matters, on time and within budget.

Responsibilities

The candidate selected for this role will be assigned to one of the following areas:

Business Assurance: This position is responsible for Business Assurance, overseeing the business operations of the OMNY O&S department, performance, analytics and reporting, and contract and commercial management for the OMNY system integrator contract and other vendor contracts and task orders. This position oversees and manages a wide range of functions from handoffs to OMNY O&S or from O&S to others, to warranties, to spare parts and maintenance agreements, to change orders, budget, and finance, to people development and retention, to audits, and service performance reporting to repositories.

Service Assurance: This position is responsible for Service Assurance, overseeing the OMNY customer experience, and the performance, reliability, and quality of all OMNY UI/UX and support customer services for OMNY users – traveling riders, business-to-business clients, and non-MTA agency operators who use OMNY as their fare collection platform.

Areas of responsibility range from all individual customer interface sales and servicing channels (e.g., retail network, call center, fare product business rules configurations) to the business-to-business portal services (e.g., bulk purchases, special programs, client relationship management) to subscriber services (e.g., agreements, onboarding, integration, reports); and to emerging customer technologies, products and service design, and accessibility.

This role will also ensure that the OMNY system, the MTA’s contactless fare payment system, delivers a consistent customer experience while also collaborating with cross-functional teams to optimize processes and manage risks effectively.

Technical Assurance: This position is responsible for Technical Assurance, overseeing the performance, reliability, and quality of all OMNY technical services, including software and configurations and testing (back office, reporting, and devices); hardware field services, including installations and relocations, support for labs and non-MTA agencies field devices; the OMNY Lab; emerging device technologies; and networks and infrastructure for the OMNY system. This work includes managing the OMNY system integrator in connection with their hosting and technical support services, which includes the OMNY data centers.

Education and Experience

Bachelor’s degree in Engineering, Architecture, Construction or Project Management, Business Administration, Transportation, or a related field.

Must have a minimum of fourteen (14) years of related experience

Must have a minimum of ten (10) years in a complex program/program management or supervisory role in a large, multi-faceted organization.

Competencies:

Significant experience in program management for major software development or construction programs and UI/UX design projects with highly complex systems is preferred.

Experience leading and managing contractors, subcontractors, or vendors.

Excellent communication and interpersonal skills.

Demonstrated ability to build relationships and work collaboratively with stakeholders at all internal organizational levels.

Demonstrated ability to work in a high-profile, high-pressure environment effectively.

Must have focus and ability to deliver results, organizational effectiveness, and continuous improvement.

Must be a proven leader as a change agent and creative/innovative thinker with the ability to align business goals with solutions to drive process improvements.

Must possess excellent team-building, listening, problem-solving, and prioritization skills.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Selection Criteria

Based on evaluation of education, skills, experience, and interview.

How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Salary : $150,843 - $197,982