Assistant Manager II - Grand Buffet (MGM Grand)

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

• Oversees daily floor operations.
• Conducts daily ordering, takes care of maintenance and security issues and scheduling, ensures distribution of all information to staff and follow up with new rules and procedures.
• Reviews Workday, attendance log, flex and payroll issues.
• Manages and monitors fiscal budget.
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience.
• Responds to any guest complaints and takes appropriate action.
• Handles trouble-shooting.
• Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing guest needs within the dynamic hospitality and gaming environment.
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the Company's diversity commitment; adherence to the Company's status quo third party representation philosophy; compliance with Company policies, legal requirements and Collective Bargaining Agreements.
• Assists in training employees.
• Monitors employee morale.
• Performs all other job related duties as requested.

Required:

• Minimum age of 21 years.
• At least 2 years of college education in a related field and/or equivalent work experience in Food and Beverage.
• At least 1 year of previous management experience in a high-volume restaurant, preferably in a casino environment.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• Previous experience in scheduling and staffing.
• General understanding of the Food and Beverage divisions.
• Previous experience managing employees using a Collective Bargaining Agreement.
• Previous experience working in a similar resort setting.

*This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.