What are the responsibilities and job description for the Bell & Door Dispatcher - Aria position at MGM Resorts International?
PRIMARY PURPOSE:
As a Hotel Dispatcher, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Actively seek to provide refined luxury service ensuring guest satisfaction
- Answer Bell Desk phone and record guest requests
- Facilitate bag handling for guests by dispatching bell persons efficiently
- Maintain positive guest relations at all times and be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction; handle calls from guests, write requests for service on service call cards, punch card with a time stamp and place them in rotation for the next available bell person to assist
- Assist guest calls and dispatch bellmen to handle guest luggage for check in or check out.
- Transfer callers to other departments as necessary
- Organize convention groups by completing paper work, setting up bag pull times, calling the tour leader for information as needed including bus times for pick up and room changes
- Organize all laundry in and out by verifying names, room numbers, number of items and check for room changes
- Perform other job-related duties as requested
PREFERRED:
- Two (2) years of experience in a dispatch or call center environment
- Experience in a AAA 5 diamond, Mobil 5 star, or Forbes hotel/resort setting
- Front Services experience
- Experience working in a similar resort setting
Salary : $27,000 - $34,200
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