Hotel Operations Manager (MGM Springfield)

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests.

THE JOB:

As the Hotel Operations Manager, you will be responsible for supporting the Senior Hotel Manager by directing and leading the Front Desk team. You will set the stage for the guest experience with your welcoming smile and top-notch service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

THE DAY-TO-DAY:

• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards.

THE IDEAL CANDIDATE:

• Holds a Bachelor's degree or equivalent experience
• 2 Years of related experience
• Previous experience working in a similar resort setting
• Enjoys helping others and likes to make a good impression
• Adapts well to changing situations and can efficiently handle a fast-paced work environment

THE PAY, PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking
• Healthcare, and 401K benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!