Housekeeping Mentor - Beau Rivage

Location:

POSITION SUMMARY:

It is the primary responsibility of the Housekeeping Mentor to ensure training, talent development, retention and a high degree of cleanliness is maintained.  All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

ESSENTIAL FUNCTIONS AND TASKS:

• Ensure all trainees are trained to complete all duties in accordance with property and departmental standards and adhere to all company policies and legal requirements regarding room cleanliness standards, safety, health, and the welfare of guests, employees, and property assets.
• Continually mentoring and motivating all assigned trainees to ensure they are alert to all their duties and adhere to MGM Resorts International S.H.O.W. Service Basics.
• Evaluate and report assigned trainee’s performance, maintenance issues, and quality of work to the Floor Supervisor or Manager.
• Ensure all trainees daily worksheets, 7-day checklists, and lost & found slips are accurate and completed in a timely manner.
• Submit all required daily paperwork (including key sheets, task sheets, productivity, evaluations, etc.) to the appropriate Management team.
• Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies
• Assists in conducting physical inventory of linen
• Perform other job-related duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.  The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION and/or EXPERIENCE:

Required:

• One (1) year of previous experience in similar housekeeping environment
• Effectively communicate in English, in both written and oral forms

Preferred:

• High School diploma
• Previous experience working in a similar resort setting. 
• Previous experience training employees using established departmental policies and procedures

KNOWLEDGE/SKILLS/ABILITIES:

• Must be knowledgeable of Hotel information in order to answer guest inquiries
• Working knowledge of basic cleaning chemicals and equipment
• Ability to multitask in a fast-paced environment using good judgement skills
• Must have a highly motivated and energetic personality
• Must have interpersonal skills to deal effectively with all business contacts (internal and external)
• Excellent S.H.O.W Service Basic skills
• Must maintain a professional, neat and well-groomed appearance adhering to company standards
• Has ability to take initiative and exhibit flexibility

PHYSICAL DEMAND:

• While performing the duties of this job, the employee is constantly standing and walking between various areas of the property.
• Constantly bending, stooping, grasping, reaching, twisting, and lifting (linen approximately 10 lbs., unlimited times throughout the day)     
• Frequently using wrist motion, dexterity, and grip strength to 20lbs. force.
• Occasionally lifting/carrying up to 18lbs.
• Frequently pushing a 250lbs cart

WORKING CONDITIONS:

Work performed indoors in a climate-controlled environment.  Employee will be exposed to chemicals, dust, and secondhand smoke.  The noise level in the work environment is usually moderate.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK SCHEDULE/HOURS:

• Must be flexible if needed for work outside of normal business hours

MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.