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Quality Assurance Manager - Housekeeping - Park MGM

MGM Resorts International
MGM Resorts International Salary
Las Vegas, NV Full Time
POSTED ON 4/17/2024

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

It is the primary responsibility of the Quality Assurance Manager to oversee and ensure the smooth operation of assigned housekeeping areas. All duties are to be performed in accordance with departmental policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Oversee and ensure the smooth operation of assigned area

  • Supervise, train, direct, and assist all employees assigned to the area

  • Distribute workload fairly and evenly to those assigned to the station

  • Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons

  • Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly

  • Perform daily written guest room inspections in accordance with department standards * Perform frequent and consistent visual inspections of guest rooms and assigned public areas

  • Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper

  • Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service

MINIMUM REQUIREMENTS:

  • High School diploma or equivalent
  • Work varied shifts, to include weekends and holidays
  • Two (2) Years in a housekeeping environment
  • Two (2) Years in a supervisor position

 

Salary.com Estimation for Quality Assurance Manager - Housekeeping - Park MGM in Las Vegas, NV
$88,943 to $115,783
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