Surveillance Shift Manager

TheSHOWcomes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals likeYOUto create unique and show-stopping for our guests.

THE JOB:

It is primary responsibility of the Surveillance Shift Manager to oversee the daily operations of their shift to meet company and departmental practices, procedures, and Gaming Commission regulations.The Surveillance Shift Manager will assist in overseeing game protection and security of the guest and employee experience.

THE DAY-TO-DAY:

• Supervise the operations of the Surveillance Lead Operators and Operators during their shift; including operation of CCTV equipment, writing and preparing daily reports and logs,and maintaining evidence through dubbing and saving video files.Report equipment repair requests discovered to the technical team.
• Responsible for the accuracy, quality, quantity, and documentation of observations during their designated shift.Reviews video and documentation when appropriate, includingspecific jackpots, guest complaints, potential procedural errors, risk management issues, theft incidents, and variances.
• Maintains an extensive understanding of all casino games, including payoffs and game odds, rules, procedures, cheating methods, and advantage play methods, in order to providenecessary training to Operators and maintain Standard Operating Procedures (SOPs).Attend company-sponsored training classes to assist with department training.
• Point of contact with the state Gaming Regulator for cheating and customer complaint incidents and various outside agencies.
• Maintains shift schedules and responsibilities for the team to ensure proper coverage.
• Performs one-on-one meetings with their teams and addresses any concerns or requests; actively employs conflict resolution, resolving any issues between employees.
• Ensures the consistency of the Surveillance operation results through enforcement of Surveillance SOPs, administers discipline as appropriate.Assist in the interview process for newhires and promotions.
• Perform other job-related duties as requested.

THE IDEAL CANDIDATE:

• Takes pride in their work
• Detailed knowledge of Table Games, Slots, R&S, and Cage standard operations.
• Complete working knowledge of all applicable Gaming regulations.
• Comprehensive knowledge of Minimum Internal Control Standards.
• Detailed knowledge of advantage play systems and cheating methods.
• Ability to lead and mentor a team.
• Interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Able to effectively communicate in English, inboth written and oral forms.

PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking
• Healthcare, and 401K benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready toJOIN THE SHOW? Apply today!