What are the responsibilities and job description for the VIP Lounge Representative - Luxor position at MGM Resorts International?
The SHOW comes alive at MGM Resorts International.
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a VIP Lounge Representative, you'll epitomize the pinnacle of hospitality, ensuring every guest receives a heartfelt welcome and an unparalleled sense of appreciation from their initial contact. Your duties span from facilitating seamless hotel registrations to fulfilling bespoke concierge requests, all aimed at curating unforgettable experiences for our esteemed guests. By intuitively grasping each guest's individual narrative and requirements, you'll take ownership of their journey, crafting extraordinary moments and memories that resonate long after their departure.
THE STARTING PAY RATE: $20.00 per hour
THE SCHEDULE: On-Call/Part-Time
THE DAY-TO-DAY:
- Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered
- Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
- Resolve guest bills with casino hosts for any additional food, beverages, or show tickets
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
THE IDEAL CANDIDATE:
- Strong interpersonal and communication skills.
- Takes pride in their work, can multitask, and describes themselves as detail-oriented
- Proficient in basic computer skills
- Enjoys problem-solving and is adept at handling challenging guest scenarios with professionalism and tact in a fast-paced hospitality environment
- Flexibility to work various shifts, including weekends and holidays.
THE PAY, PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
Are you ready to JOIN THE SHOW? Apply today!
Salary : $20
