Community Manager

Listed below are both specific job duties of the Community Manager position as well as minimum professional standards expected of all Residence Life employees.

Community Development

• Cultivate a positive and engaging living environment that foster a sense of belonging and enables students to build positive relationships with one another
• Maintain high visibility and availability, including attending community events, regularly touring the community, and interacting with residents
• Know the residents and provide personal, social, academic, and occupational support and referral
• Utilize institutional data to assess and respond to student needs
• Collaborate with faculty and staff stakeholders to implement programmatic opportunities, some of which may be connected with living learning community themes
• Serve as the financial, programmatic, and leadership adviser to the Community Leadership Team

Supervision

• Supervise and train 6-10 resident assistants.
• Host weekly staff meetings to communicate upcoming events, discuss community concerns, and facilitate professional development experiences related to Residence Life’s Pillars of Success
• Conduct weekly or bi-weekly one-on-one meetings with staff members
• Ensure staff members are appropriately confronting and documenting behavioral issues and concerns
• Provide regular formal and information feedback regarding job performance
• Ensure that Resident Assistant duty procedures are followed
• Oversee implementation of programs and strategies that enable student achievement of the Pillars of Success

Student Conduct and Crisis Management

• Review all incident reports and police reports (if available) for incidents that take place in the community and/or involve residents living in the community and refer to cases or ongoing situations of concern
• Respond to residents in need, referring to other professionals, when appropriate
• Assist in emergency situations as needed
• Implement Miami University and the Office of Residence Life objectives, policies, rules, and procedures
• Provide programs and other proactive educational interventions to enhance good decision-making by residents

Professional Development & Administration

• Report, track, and follow up on maintenance issues with appropriate building managers, housekeeping staff, and physical facilities employees
• Serve as the primary contact for parents and family members of residents
• Serve on a minimum of two department standing committees
• Administer student check-in, check-out, and room changes; assist with room condition reports and damage billing processes
• Participate in departmental and divisional professional development activities
• Participate in the recruitment, selection, and training of staff members for the Office of Residence Life

Overarching Staff Expectations

• Serve as a role model for all hall staff and residents in personal and professional behaviors
• Practice ethical stewardship of university resources
• Demonstrate a commitment to diversity by promoting and attending campus & community multicultural events, facilitating professional development with RA staff, presenting on diversity, or implementing strategies.
• Demonstrate a consistent willingness to work with individuals from different race, ethnicity, gender, gender identity, gender expression, sexual orientation, socioeconomic status, ability, ideology, religion, and national origin backgrounds
• Create and maintain positive professional relationships within the department and across the university
• Fulfill other general duties assigned by the Office of Residence Life, Division of Student Life and/or Miami University

Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.

For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).