Client Success - Customer Success Manager
Job Posting for Client Success - Customer Success Manager at Michael Page
About Our Client
A SaaS CRM client.
The Client Success team, is involved in the entire customer life cycle starting from the initial implementation project to supporting and engaging with our clients on a daily basis during ongoing operation.
Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.
Job Description
In partnership with Technical Support and Commercial Account Management, work directly with a specific set of customers to ensure they achieve business success with our platform and consequently renew their subscription each year
Manage day to day communication and touch points with those customers, involving other specialists where required on technical or commercial matters
Act as 'trusted advisor' to the client, gaining a deep understanding of their business and helping them derive maximum value from us
Run and/or participate in regular account review meetings with clients to ensure the relationship remains healthy and share updates on product and service developments
Be an expert on our product, educate the client about our product road map (and seek feedback on it) and undertake product training for individual users or groups of users as required
Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
Excellent verbal and written communication and relationship management skills likely gained in the role of client success manager, technical account manager, product specialist, CRM manager, broker relations manager, client strategy manager or investor relations team member
Demonstrated ability to build long-lasting partnerships and trusted advisor relationships with clients
Highly proactive, motivated, organized, disciplined and responsive to customer needs
Able to effectively manage internal relationships and resources across the whole
team to achieve the best outcomes for customers
Good knowledge of how CRM systems operate within a sell-side capital markets
environment
Experience supporting clients remotely in a SaaS environment
Knowledge of Salesforce.com
Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.
What's on Offer
Compensation is competitive and based upon experience.
Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.
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Salary.com Estimation for Client Success - Customer Success Manager in New York, NY
$86,618 to $124,671
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