Field Service Supervisor

For over 100 years Weinig Holz-Her USA has been the industry leading provider of wood processing machinery and has operated with a purpose that centers on the profitability of our customers. This is our focus and our brand. Our reputation for quality and service is driven by this purpose, and our innovations in equipment and solutions for solid-wood processing provide investment opportunities that make our customers more competitive and more profitable.

Join Our Team!

If you possess strong leadership skills, a customer service background, and experience in machinery installation and repair, we invite you to join our dynamic team. At Weinig Holz-Her USA, we offer a supportive work environment where your contributions make a tangible impact on our customers' success.

Responsibilities:

• Coordinate Field Service Technicians in executing service-related tasks.
• Provide input on scheduling, planning, and completion of service, warranty, and emergency service.
• Interface directly with customers to address escalated service issues.
• Play a pivotal role in selling service opportunities such as packages, aftermarket, and preventative maintenance contracts.
• Conduct performance reviews, resolve personnel issues, and identify training needs.
• Provide technical training and certification to technicians.
• Plan and conduct new product/feature training sessions.
• Travel approximately 20%, including internationally to visit associated factories.

Qualifications:

• Two-year degree in Mechatronics, Computer Science, Electrical Engineering, or related field; or five or more years of relevant field experience.
• Strong leadership skills and industry knowledge.
• Ability to manage multiple tasks and priorities simultaneously.
• Coaching and counseling abilities, including providing constructive feedback.
• Proficiency in PC software applications, especially Microsoft Excel.
• Knowledge of machinery mechanics, electronics, and operations, including the ability to read electrical schematics and pneumatic prints.
• Excellent written and verbal communication skills.
• Ability to handle confidential information.
• Adaptability to changing customer needs and expectations.
• Valid driver's license and ability to obtain a passport for international travel.

Preferred Qualifications:

• Prior experience in the woodworking industry.
• Previous supervisory experience.
• Four-year B.A. or B.S. degree in a related field.

Michael Weinig, Inc. provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Please provide your salary expectations.

Education:

• High school or equivalent (Required)

Experience:

• supervisory: 1 year (Preferred)
• machinery installation: 2 years (Preferred)
• mechanical: 1 year (Preferred)
• electrical: 1 year (Preferred)
• troubleshooting: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person