What are the responsibilities and job description for the Fixed Operations Director position at Michaels Stores, Inc.?
Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.
We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.
Camping World offers highly competitive performance driven compensation plans, immediate enrollment in a comprehensive benefits package, and true training and advancement opportunities. We are seeking a dynamic leader and team builder to deliver the highest level of customer satisfaction and profitability at our growing Service Center.
Deliverables:
- Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location
- Ensure a consistently high level of internal and external customer satisfaction throughout the service department
- Drive profitability through increased sales, gross profit, P&L management, and labor cost control
- Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices
- Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
- Create and maintain strong working relationships with external vendors
- Meet or exceed monthly budget projections
- Maintain a safe and functional working environment
Requirements:
- Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
- Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
- Knowledge of RV's and RV systems is a plus
- Strong written and verbal communication skills
- Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.)
- Intermediate or better skills in MS Office (Word, Excel, Outlook)
- Ability to read and analyze P&L reports
- Valid driver's license
- May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
- Prolonged periods of standing, stooping, crawling, and bending
- Exposure to heights and hazards related to working with electrical and welding equipment
- Environmental conditions include heat, cold, humidity, noise, dust and wetness
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.