What are the responsibilities and job description for the Sales Operations Manager position at Michelin Inc?
The Opportunity
NexTraq, a Michelin Group Company, is seeking a dynamic and driven Sales Operations Manager to join our team. In this position, you’ll be responsible for developing, driving and implementing sales operations initiatives for the North American market. In this role, you’ll drive the efficiency and effectiveness of the company’s sales efforts in a collaborative matrixed environment to help consistently overachieve on the businesses top line revenue goals and support business strategies and objectives.
What You’ll Do
- In accordance with company strategy and business plan, provide recommendations for annual commission model, oversee the sales commission program, and establish individual and team sales targets.
- Provide accurate, real-time reporting (individual and team performance compared to expected results, pipeline and forecasting, etc.) to internal stakeholders and executive leadership team.
- Assist with and provide tools and actionable insights for our sales leaders and representatives to make data-driven decisions to drive revenue and improve performance.
- Analyze sales data and trends to identify opportunities or potential issues that require resolution; Gauge the effectiveness of campaigns and initiatives.
- Co-manage the sales forecasting process.
- In coordination with the Sales Performance and Training and CRM teams, identify gaps and opportunities to improve and optimize tools, processes and methods, and share best practices.
- Develop formal processes, documentation, and templates for the sales team for consistency.
- Co-manage recurring all sales team meetings.
- Represent sales and customer needs and requirements on cross-functional teams and projects; facilitate cross-departmental communication; Serve as a point of contact for all sales personnel for cross-departmental items.
- Provide input for annual and long-term business plans to create initiatives that further the company’s overall goal.
- Support and drive consistent deployment of plans and company initiatives in a timely manner.
The Ideal Candidate
- Bachelor’s degree in Business or related field.
- 3 years of work experience, preferably in sales, sales operations or sales enablement.
- Prefer strong analytical skills; experience working with large, unstructured data sets and building complex models.
- Proficiency with Microsoft Office applications – Excel, PowerPoint, Word and SharePoint – is preferred.
- Experience with Salesforce, specifically Salesforce reporting, is preferred.
- Excellent verbal and written communications skill set.
- Ability to solve and communicate complex ideas effectively.
- Must be able to handle sensitive and proprietary information in a confidential manner.
- Must be comfortable asking clarifying questions in various situations (to understand business requirements, to validate data accuracy, etc.).
- Ability to thrive in an action-oriented, fast-paced, hands-on, cross-functional, diverse, and dynamic work environment.
- Strong interpersonal skills and ability to build peer support and strong relationships with key internal team members.
- Experience working with senior and executive leadership highly desired.
Benefits & Perks
As a Michelin Group Company, our “ICARE” corporate culture model defines the company values that guide how we work with each other and with our external customers & partners. Here are some of the other great reasons why our employees say they love to work here…
- Competitive Health/Dental/Vision insurance with substantial company contribution
- Company-Paid Life insurance policy 401K Benefits with company matching and immediate full vesting/no waiting period
- Healthcare benefits with costs 65% lower than the national U.S. average
- HSA/FSA Healthcare account options with company contributions of $500/$1000
- Short and Long-Term Disability insurance Parental Leave: Additional 3 weeks covered at 100% in addition to standard STD
- Competitive paid time off benefits throughout the year allowing employees to maintain work-life balance
- Career development programs including access to Michelin’s global online learning/training center
- Gym reimbursement program and half-price Weight Watchers discount program
- Michelin Tire Rebate Program up to $750/year
- Flex Hours and Telecommuting/Remote Work for many departments/positions
- Magellan Employee Assistance Program (EAO) – provides free counseling/assistance
Who We Are
NexTraq (a wholly-owned subsidiary of Michelin), is the GPS fleet management solution of choice for a growing number of customers with fleets ranging from 2 to more than 2,000 vehicles. Since its inception, NexTraq has been a pioneer and innovator in the telematics space with its award-winning platform and mobile app.
The NexTraq solution is a cloud-based application that enables service and distribution businesses to optimize fleet operations while reducing operational costs and maximizing revenue. To maintain our top position in the industry, we are looking to continually attract extraordinary individuals who mirror our corporate culture, objectives and possess an entrepreneurial spirit.
NexTraq not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.
