Clinical Support Specialist/Medical Assistant (CSS)

GENERAL SUMMARY:

• Responsible for chart preparation prior to exam, including but not limited to the acquisition of pertinent lab results, x-rays, consultation documents and previous treatment information.

• Responsible for maintaining the exam rooms in a clean and well stocked manner. Responsible for escorting patients to and from the exam room in preparation for assessment.

• Responsible for completing front office duties, such as check in and out, answering phones, taking copays, and scheduling follow-up appointments.

• Assists with basic patient assessment data, including but not limited to taking vital signs, weight, and medication list verification. Interacts professionally and compassionately with patients and families and relays any pertinent information to the physician or caregiver as appropriate.

• Assists the physician and/or nurse practitioner with patient exams and minor surgical procedures as required. Assists physician with daily appointment/meeting schedule and minor clerical/secretarial activities as requested.

• Assists the clinic staff in maintaining the patient care area in a clean and well-prepared manner, including but not limited to the making of beds, restocking patient supply items, and preparing teaching materials.

• Maintains the practices and principles set forth by MHO leadership with a strong commitment to service, excellence, and quality.

• Maintains professional behavior, confidentiality, and discretion at all times, along with the ability to work with all levels of staff with a confident and professional demeanor.

• High school diploma or equivalent (GED). Medical Assistant certification is preferred, but not required. Experience working in a medical environment in a caregiving role. CPR certification.

• Demonstrated knowledge and competence in chart preparation, taking vital signs, and basic patient care.

• Accurately maintains and adheres to all safety rules and regulations.

• Must possess the ability to work with patients and family members in a confident, respectful, and socially professional manner.

• Computer knowledge, including electronic medical record systems and Microsoft Office.

• Excellent communication and organizational skills, with the ability to work in a fast-paced environment; and prioritize tasks and workloads.

• Performs other duties as assigned.

• Quality work: Completing all work thoroughly, accurately, and promptly.
• Punctuality/Time management: Arriving and leaving shifts on time, regularly taking lunch breaks, and being productive with their time at work.
• Initiative: Self-starter, with the willingness to share ideas to help improve patient experience and quality of care. Willingness to work with team members on projects that improve the department and #OneMHO as a whole.
• Flexibility: Ability to adjust work hours to accommodate the needs of the organization and fellow team members.
• Attitude: Being positive and professional. Recognizing the privilege, we must serve patients and their families during one of the hardest times in their lives. Creating an environment that is welcoming and safe for patients and team members.
• Certifications/continued education: maintaining licenses and certification required for the position, continuing education to stay current with industry standards, and seeking opportunities to advance skills and abilities.

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  This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and work conditions may change as needs evolve.