HOSTED VOICE TECHNICIAN / VOIP
Michigan Broadband Services is looking for a Hosted Solution Technician to join our team. This position is based in Carney, MI although you will be required to also work in the other geographical locations we serve.
The hosted solution technician will be responsible for the installation and maintenance of MBS hosted products and CPE at the customer premises. This position will be required to perform site surveys, interact with customers to develop, and implement the complete Hosted Solution. Excellent customer service skills and communication skills, both written and verbal are required. Customer solutions include both voice and internet components along with customer education on the use of the services provided. Documenting call flow, station, and system programming to meet the expectations of how the end user(s) want their hosted solution to function. Experience must be relevant to the role or equivalent of competencies required. Provisioning, installation and repair for both CPE and Cloud provisioning functions are required. Tasks will be both on-net, and off-net the MBS network. On-network services are primarily fiber to the business for all customer applications including Hosted IP PBX. This position assists with routine tasks associated with the voice orders, customer LAN and WAN systems.
DUTIES/ RESPONSIBILITIES
REQUIREMENTS
BENEFITS
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