Engineer II - IT Systems

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our ; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence.

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Job Description:

Job Description

Microchip Technology Inc. has an Engineer II-Computer Systems opening based in Beverly, Massachusetts. The successful candidate will be responsible for a wide range of Desktop Support tasks in a Tier-2 level by making sure that the end-users IT issues are resolved in a timely manner. You will be closely working with our Tier-1 and Tier-3 IT teams. In this role, you will be based out of our Beverly facility and will also be responsible for providing desktop support to our Brimbal facility. You will also be expected to travel to this facility when needed.

Responsibilities:

o Provides day-to-day technical support to employees for internal desktop systems hardware and software as well as support for network, basic server, and storage infrastructure for 250 users

o Installs, configures, and troubleshoots Windows XP, 7 and 10 Operating systems and workstations, smartphones, and network equipment in a heterogeneous environment

o Operates and maintains company's internal data communication systems across multiple platforms and protocols including VoIP

o Manages Users and Computers objects in Active Directory

o Performs Windows imaging for break-fix and new computer equipment

o Analyzes, installs, modifies, and supports operating systems, database, or utilities software

o Performs routine backup operations for Beverly facility

o Supports and troubleshoots basic Unix/Linux requests and issues

o Assist Information Services Support Manager in standardizing organization's processes, procedures, and policies

o May participate in development of information technology and infrastructure projects

o Remote support for a limited number of home users

o Job may require travel to other Microchip facilities in North America

Requirements/Qualifications:

• Job Description

  Microchip Technology Inc. has an Engineer II-Computer Systems opening based in Beverly, Massachusetts. The successful candidate will be responsible for a wide range of Desktop Support tasks in a Tier-2 level by making sure that the end-users IT issues are resolved in a timely manner. You will be closely working with our Tier-1 and Tier-3 IT teams. In this role, you will be based out of our Beverly facility and will also be responsible for providing desktop support to our Brimbal facility. You will also be expected to travel to this facility when needed.

  Responsibilities:

  o Provides day-to-day technical support to employees for internal desktop systems hardware and software as well as support for network, basic server, and storage infrastructure for 250 users

  o Installs, configures, and troubleshoots Windows XP, 7 and 10 Operating systems and workstations, smartphones, and network equipment in a heterogeneous environment

  o Operates and maintains company's internal data communication systems across multiple platforms and protocols including VoIP

  o Manages Users and Computers objects in Active Directory

  o Performs Windows imaging for break-fix and new computer equipment

  o Analyzes, installs, modifies, and supports operating systems, database, or utilities software

  o Performs routine backup operations for Beverly facility

  o Supports and troubleshoots basic Unix/Linux requests and issues

  o Assist Information Services Support Manager in standardizing organization's processes, procedures, and policies

  o May participate in development of information technology and infrastructure projects

  o Remote support for a limited number of home users

  o Job may require travel to other Microchip facilities in North America

• Qualifications/Requirements

  Qualifications/Requirements

  • * Qualifications/Requirements

    o Bachelor of Computer Science degree with a minimum 2 years of experience in an IT Support environment

    o Must have superior customer service and communication skills

    o Strong experience with Windows 10, AD, and Office 365 in a heterogenous environment

    o Must be willing to work with multiple users at a given day

    o Must have a positive attitude and "can do" approach to solving issues

    o Must be able to work in a high pressure, fast paced environment with over 250 users

    o Comfortable working in a tiered support environment working with multiple support tiers

    o Solid technical aptitude and demonstrated problem-solving skills

    Preferred Skills:

    o ITIL Foundation V3 or V4 certified

    o Microsoft Certified Professional certified

    o Experience supporting engineering lab environments

    o Experience with ServiceNow ticketing system

    o Previous Microchip experience in Desktop Support Systems

  Equal Opportunity Employer - Microchip is an Equal Opportunity/Affirmative Action Employer of Disabled/Veterans/Minorities/Women. We provide equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected under applicable federal, state or local laws.

  Applicants with Disabilities - If you need accommodation for any part of the employment process because of a medical condition or disability, please send us an email here with "Applicant Accommodation Request" in the subject line of the email. Alternatively, you may call us at 480-730-7330 to let us know the nature of your

  request.

  For more information on applicable equal employment regulations, please refer to the EEO is the Law Poster and the EEO is the Law Poster Supplement. Please also refer to the Pay Transparency Policy Statement.

Travel Time:

Physical Attributes:

Physical Requirements:

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For more information on applicable equal employment regulations, please refer to the EEO is the Law Poster and the EEO is the Law Poster Supplement. Please also refer to the Pay Transparency Policy Statement.