Technical Support Agent

Job Details 

Salary:– $20 - $22 dependent on experience 

Job Type: Full-time 40 hour week 

THE OPPORTUNITY: 

We are looking for an exceptional technical support agent to provide Rock Solid Service to our customers and to guide our customers to answer their questions. Our technical support agents are our front-line team that help our user streamline the way they work so they can confidently grow their business. 

THE PERKS: 

• Competitive wage, retirement, 90% of health benefits paid by company, profit share 
• Flex hours/schedule/location possible 
• Welcoming, caring, and dedicated team members 
• Fun entrepreneurial culture with family-like vibes 

• Company Branded Attire 
• Professional & Personal Growth and Development Opportunities 
• Real Life Skills Training 
• A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Think “Lean” 

Why We Exist: At Microvellum we want to equip our team and our clients to reach their potential 

What We Actually Do: We create software, influenced by companies in our industry, to help them streamline their design, estimating, engineering & manufacturing processes so they can confidently grow their business 

Our Vision: Equip and Coach 7,500 daily users by 2025 so they can remove limitations to help them grow their businesses with Toolbox. 

How We Behave: At Microvellum, we are determined to achieve a positive outcome through providing rock solid service and being authentic.  We’re constantly striving to improve. We want to ensure client satisfaction in all areas of our company to assist our clients in growing theirs. 

But what does this really mean? Being a part of the Microvellum team means you... 

• Are authentic and honest, respecting your peers and place of work 

• Work to create positive outcomes striving to always set the next person up for success 
• Provide rock solid service even if that means doing something you feel could be too basic for your skills 

If you can commit to those values… we cannot wait to hear from you! 

ESSENTIAL JOB FUNCTIONS: 

• Actively listening to users about the issues they are having in order to diagnose the issue. 

• Receive customer calls or support tickets to provide step-by-step guidelines for the resolution of a technical issue. 
• Troubleshooting and resolving issues in a timely manner. 
• Communicating with team members to diagnose and solve problems. 
• Installing and configuring Microvellum software. 
• Prioritizing your workload to ensure the most critical issues are resolved first. 

• Documenting common support procedures so that coworkers can follow. 
• Maintain an up-to-date knowledge of company products and services. 

SKILLS & QUALITIES: 

• General computer knowledge. 
• Previous experience in a technical support role. 
• Experience with remote desktop applications. 
• Strong analytical and problem-solving skills. 
• Good communication skills, both written and verbal. 

• Excellent interpersonal skills. 

AFTER YOU APPLY: 

Please be sure to add @microvellum.com to your email contact list so you don't miss any communication from us! (or else it could sit in your spam!)