Switchboard Representative

Overview

Adventist Health Columbia Gorge believes in providing exceptional health services and experiences through person-centered care. Our hospital, specialty clinics, physicians and employees make up a one-of-a-kind healthcare system that is unique to the Gorge. With a philosophy built around person-centered care, you can look with confidence to AHCG as we redefine what it means to be a healthcare employee in the 21st century.

We are seeking a Switchboard Representative  to join our Patient Visitor Services department. This position is Part Time, scheduled 8 hours per week and is eligible for a 13% pay differential in addition to the base salary in lieu of benefits. We're looking for compassionate, enthusiastic, and dependable candidates that are team players with a positive attitude. Flexibility in schedule is a must. 

Perks of working with us: amazing work-life balance with flexible schedules. The best part is that you work with great people daily! If you want to be a part of a fantastic team and experience an uplifting, and gratifying work environment – come work with us and share your talent and skills.

In return we offer:

Part Time employees still qualify for benefits such as:

• Contribute to Employee 401k Retirement Plan
• Receive all the benefits of the Employee Assistance Plan
• Employee Preventative Benefits
• Employee Hospital Discounts

Location:

Adventist Health Columbia Gorge is located in The Dalles, Oregon. We work, live, and play in the scenic Columbia River Gorge, Oregon.  Located 85 miles east of Portland in the majestic Columbia River Gorge, The Dalles features old-growth forests, rushing waterfalls, and year-round access to outdoor recreation, including downhill and cross-country skiing, world-class water sports, and miles of hiking and mountain biking trails. The area boasts award-winning wineries, and, most importantly, warm, friendly people.

Responsibilities

Under the general direction of the Director of Patient and Visitor Services, the role of the Representative is responsible for operating the multi-line telephone communication center between the public and patients, physicians and personnel.   This position is also responsible for maintenance of the on call calendar, overhead paging, checking in contract staff as well as guests along with monitoring emergency security systems. 

Qualifications

• High school education or equivalent

• N/A

• Six to twelve months minimum required in a healthcare setting or an equivalent position
• One year customer service experience preferred

• Demonstrated ability to communicate effectively verbally, via phone, and in written form.
• Communication should be clear, concise and accurate, using appropriate tone and volume.
• Demonstrated effective interpersonal skills which promotes cooperation and teamwork.
• Ability to withstand varying job pressures and organize/prioritize related job tasks.
• Ability to perform multiple tasks at the same time.
• Must be detail oriented, organized and able to work independently to coordinate demands.
• Keyboarding of 40 wpm and fluent in navigating software programs.
• Experience with Epic EHR preferred.
• Ability to work in fast paced, stressful, potentially hazardous environment, and take appropriate action.
• Operation and clear communication using the Shortel Telephone System and all other communication systems. Triaging emergency calls and routing them to appropriate personnel, transferring calls to staff or patients.