Installation/Cable Technician

Job Type: Full-time
Salary: $18.50 – $20.00 per hour

Mid-Hudson Cablevision is looking for a Level 1 Installation/Cable Technician to join its Technical team. Must be able to work varying 8 hour shifts from 8 am – 8 pm Mon-Sat.

A Technician/Installer is a valued employee whose job at times is demanding in several aspects. Below you will find a list of job duties and functions associated to the position, that are relied upon by management and co-workers. A technician will have involvement in important duties that require a sound body and focused attention and at times be placed in dangerous situations that require highly focused attention, skill, coordination, and physical ability. The safety of yourself and others are always a priority.

• Maintain a clean and valid driver’s license
• Ability to operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Fulfill work schedules as required.
• Ability to climb on all types of roofing materials and angles
• Ability to crawling in crawl spaces and in attics
• Prolonged bending, twisting, standing, reaching
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, and fully loaded tool belts
• Ability to safely use weight-bearing equipment (such as safety harness and ladders) within the maximum weight limitations of that equipment
• Ability to accurately measure distances, using tapes or other measuring devices
• Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
• Ability to differentiate between different sizes and colors of wires
• Ability to make cable connections in tight spaces by bending, reaching, twisting
• Ability to perform job from high places (i.e., poles and roofs)
• Ability to work while standing 50 – 70% of the time
• Ability to work with small components and wires to make cable connections
• Ability to work with ethernet and telephony wire and install all connectors.
• Ability to use handheld communication devices and applications
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all customer interactions, consistently using all efforts to simplify and enhance the customer experience.
• Ability to diagnose and troubleshoot basic service issues.
• Effectively address customer questions, complaints and concerns.
• Facilitate customer issue escalations to management/support as required
• Work with other departments, as necessary, to resolve customer issues.
• Participate in quality education sessions to ensure interactions with customers are efficient and effective. These could be in the form of team meetings or individual meetings.
• Ability to complete documentation accurately, reflecting days’ work and actions taken.
• Keep supervisors/managers informed of any work-related concerns.
• Ability to work with other team members collaboratively and take direction from managers and supervisors.
• Perform other duties as required by managers and supervisors.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to commute/relocate:

• Catskill, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person