Operations Risk Manager

A great banking experience starts with a great team!  Mid Penn Bank is actively seeking an Operations Risk Manager to join our team. 

We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. We are committed to diversity, equity, and inclusion.  People from underrepresented communities, Veterans, individuals with disabilities, and bilingual candidates are strongly encouraged to apply.

Position Overview

The Operations Risk Manager is responsible for managing certain aspects of the organization’s Operational Risk programs to include vendor management, disaster recovery, business continuity planning, pandemic planning and other initiatives which focus on the ability to manage risks with operational, transactional, reputational, regulatory, or environmental risks.  

Essential Duties and Responsibilities

1. Manages the organization’s Vender Management Program.
   1. Administers the Program in compliance with the Vendor Management Policy as adopted by the Board of Directors.  
   2. Oversees updates to the Vendor Management Policy as appropriated to regulatory direction or “best practices.”
   3. Coordinates, plans, and chairs the Vendor Management Committee and Sub-committee, ensuring work is coordinated, reported, reviewed, and approved as outlined in policy.
   4. Keeps senior management informed of all issues or problems regarding external vendors.
   5. Ensures new vendors are properly reviewed, evaluated, and approved according to Policy.
   6. Conducts new vendor reviews in cooperation with the department manager responsible for the vendor, or independently with no assistance from others.
   7. Establishes contacts with all vendors. Communicates as necessary to support the data gathering and evaluation process.
   8. Ensures all current vendors are evaluated annually, with evaluations approved by the Vendor Management Committee (Certain low-risk vendors may be evaluated once every three years).  
   9. Evaluates, interprets, and monitors all legal contracts with vendors to ensure proper compliance of both parties.  
   10. Builds and monitors framework to keep track of contract terminations, renewal requirements and other contractual obligations that require temporal or quantitative acknowledgments.  
   11. Stays abreast of trends in Financial Services Vendor Management, including regulatory requirements, best-practices with respect to monitoring vendors, and legal proceedings involving vendor disputes, where such proceedings and ruling may have an impact on the vendor relationships.
2. Manages the organization’s Disaster Recovery, Business Continuity Planning and Pandemic Planning.
   1. Administers the Program in compliance with the Disaster Recovery/Business Continuity Policy as adopted by the Board of Directors.  
   2. Oversees updates to the Policy as appropriate to regulatory direction, changes in risk assessment, changes to business practices, or evolving “best practices” within the industry.
   3. Coordinates, plans, and chairs the Disaster recovery Planning Steering Group, ensuring work is coordinated, reported, reviewed, and approved as outlined in policy.
   4. Keeps senior management informed of all issues or problems regarding vendors.
   5. Meets with all members of senior management and line management, individually by functional unity, to review and update each unit’s SDR/BC plan in accordance with Policy and Best Practice.
   6. Monitors changes to evolving strategies, vendors, functional units, or operational workflows, and ensure the changes are appropriately reflected in the DR/BC plans and policy.
   7. Oversees annual (or more frequent) testing of the DR/BC plan for all major functional units.   Prepares and presents reports to senior management on the efficacy of current plans, or any recommended changes needed to ensure optimal readiness.  
   8. Monitors all DR/BC related directives, recommendations, or trends from the regulatory agencies responsible for financial institution oversight.  Ensures the plans and policies are updated to reflect these changes in regulatory recommendation or focus.
3. Directly supervises assigned employees.

Education and Qualifications

• Bachelor’s degree in Business or related field and/or equivalent related experience preferred.
• Minimum of five (5) to seven (7) years related experience normally required.
• Experience managing a department/team strongly preferred.
• Experience in specific aspects of financial services operations, including and understanding of financial products and services, financial operations, organizational units and functions, operational workflows, financial regulations, information technology and financial and legal frameworks.  
• Ability to read and interpret legal business contracts; strong background in financial services regulatory compliance preferred.
• Strong analytical, troubleshooting, and problem-solving skills required.

            Mid Penn Bank offers rewarding career opportunities, competitive wages, great incentives and benefits. 

Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. 

Equal Opportunity Employer–Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity