Customer Support Representative - Manufacturing
Job Posting for Customer Support Representative - Manufacturing at MidAtlantic Employers' Association
Job Description:
Customer Support Representative - Manufacturing
Our client has a full -time opportunity for a Customer Support Representative with an international manufacturing company. The Customer Support Representative has primary responsibility to ensure customer’s needs specific to product information, pricing, availability, order entry, delivery, repair & calibration coordination, and shipping.
This is a full-time, permanent position based in-office at our client’s Phoenixville, PA office.
Job Responsibilities:
- Maximize customer satisfaction rating by gathering customer information, fulfill customer needs, educate customers including but not limited to: product selection, configuration, options, warranty, repair, delivery, price and credit options
- Professionally handle incoming requests from customer and ensure that issues are resolved both promptly and thoroughly
- Maintain a balance between company policy and customer benefit in decision making handling issues in the best interest of both the customer and company.
- Maintain Customer Accounts in SAP ERP system.
- Perform various functions & tasks within each function including, but not limited to: Sales Order Entry, Inbound Repair Processing, Outbound Repair Shipment Processing, Customer Repair Approvals, & Sales Shipments
- Handle returns and credits
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and proficiency within the department.
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Job openings at MidAtlantic Employers' Association
Philadelphia, PA
Full Time
Philadelphia, PA
Full Time
Philadelphia, PA
Full Time
New York, NY
Full Time
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