Administrative Assistant

Process Level : Location US-MI-Midland Job ID 2023-11102 Category Clerical/Admin Support Department : Name 10481-Rehab - Pediatrics Position Type Regular Full-Time Shift Day Shift Shift Time 8:00 Am- 5:00 PM Location : Postal Code 48670 Location : Address 4000 Wellness Drive

Summary

** Rehab - Pediatrics **

This position provides friendly, professional and efficient telephone answering, call directing, staff paging, and visitor greeting. Performs various data entry and word processing tasks, processes incoming interoffice and USPS mail and outgoing interoffice mail. Responsible for performing clinical scheduling and patient admitting in collaboration with all disciplines and facilitating communication related to scheduling.

Responsibilities

(30%)* Coordinates scheduling of all rehabilitation services optimizing therapist time and department efficiency.

(30%)* Greets all patients and their families or escorts in a courteous and professional manner.

(20%)* Addresses any questions regarding treatment, insurance, or other concerns in a timely manner.

(10%)* Insures the proper, accurate and efficient flow of information such as filing, faxing and distributing communications and other materials between the office, clinical areas and other supporting departments.

(10%)* Answers telephone utilizing appropriate telephone etiquette and interpersonal skills to promote excellent public and interdepartmental relations.

Certifications and Licensures

N/A

Required Education

High School Diploma or GED

Other Information

OTHER DUTIES AND RESPONSIBILITIES:

Provides excellent service by maintaining positive relations with all customers. This may include, but not limited to assisting with resolving questions, inquiries and/or issues.

Provides timely patient access to services and optimizes clinician time by managing schedules and patient waitlists.

Serves as a resource for smooth operations in clinical areas.

Insures proper flow of patients to appropriate location within rehab services.

Registers and admits patients verifying current order and insurance coverage.

Leads denial management for the department and follows up on required documentation for payment.

Maintains professional appearance of reception area including lobby and assists with patient care by preparing and cleaning treatment areas.

Discharges patient charts according to department procedures.

Responds to record requests from other departments and outside agencies according to affiliate policies and procedures in a timely manner.

Orders necessary medical and office supplies as designated by manager or supervisor.

Promotes process improvement and communicates with manager or supervisor regarding effectiveness and efficiency of work procedures.

Schedules meetings for the department manager, supervisor and or clinician as needed.

Attends appropriate meetings.

Other duties as assigned.

MidMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.

An employee may be required to participate in further learning opportunities offered by MidMichigan Health.

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