Corporate Service Support Manager

Midwest Machinery Co. (MMC) is a full line John Deere dealership that provides Agricultural, Consumer, and Commercial Equipment throughout Minnesota and Wisconsin. We focus on providing excellent service, support, and parts availability for the products we provide.

Midwest Machinery, Co. is looking for a Corporate Service Support Manager. This position may seat out of our Caledonia, MN, Grand Meadow, MN, Hastings, MN, Plainview, MN, Rosemount, MN, St. Charles, MN, New Richmond, WI, Osceola, WI, or Turtle Lake, WI location. If you want to join a striving industry with a top-notch company that is growing rapidly. Midwest Machinery Co. is where you should be. Don't miss the opportunity to join our team today!

As a Corporate Service Support Manager you will be responsible for directing and controlling service operations for the assigned region to maximize return on investment through service sales growth and the effective management of labor, staffing and budgets. Retains, develops and effectively engages department personnel. Consistently exhibits Midwest Machinery Company’s core values of Commitment, Passion, Progressiveness, Integrity, and Value Delivery.

Responsibilities:

• Provides hands-on technical and managerial support to Service Managers and assists them in effectively managing their business
• Provides fill-in support for Service Manager vacations and for staffing vacancies
• Manages recruiting, staffing and employee development activities for Service Managers
• Manages on-boarding and training for new Service Managers
• Works with underperforming service departments to develop and execute improvement plan
• Assists Service Managers by providing hands-on technical support for service technicians when needed
• Works with TCSM on special allowances for assigned area
• Assists Service Managers in recruiting new technicians
• Assists Service Managers and Location Managers to resolve personnel issues
• Works with Service Managers to develop technical training plans
• Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction as well as Service Department efficiencies
• Monitors individual and overall Service Department performance relative to labor sales and expense control in line with the organization’s objectives
• Develops and implements the Service Department employee compensation plans
• Creates and facilitates the execution of service advertising, marketing and promotional programs to grow service sales for the organization as a whole
• Creates monthly Service Department goals and budget for the assigned region, in alignment with the organization’s financial and operational objectives
• Facilitates the organization’s Customer Satisfaction Program to enhance and maintain customer relationships relative to service support
• Attends to, and resolves, employee and inter-departmental issues in a fair and expedient manner
• Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
• Performs other duties as assigned

Required Experience:

• 3-5 years’ experience in managing Service Department operations
• Associates degree or equivalent experience required; Bachelor’s degree preferred
• Ability to speak effectively one-on-one and within a group
• Excellent understanding of financial principles relative to Service Department operations
• Familiar with John Deere and competitive products
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Basic business knowledge and math skills
• Ability to analyze and interpret internal reports

Physical, Mental and Other Requirements:

• Frequent travel between locations; some out-of-state travel required
• Valid driver’s license with an insurable driving record required
• Must pass a pre-employment background study

The values we uphold as a company are lived by our employees. Quality, integrity, commitment, and innovation are the foundation in which we conduct business each and every day. Our customers are our number one focus, and we are excited to welcome new employees that live the same personal standards.

MMC is a family-owned company that provides a unique work environment – one where everyone can have a positive impact on the company, our customers, and each other. We offer a close, family-like feel where all employees can thrive and are valued by all. We have small company values with large opportunities. We offer hands-on training and growth within the company.

Our outstanding benefits packages includes:

• Competitive Hourly Wages, Vision, and Dental Insurance
• Robust medical benefits with multiple options to fit your life with pricing as low as FREE!
• Paid Time Off (PTO) starts accruing on your first day and increases each year
• 6 Paid Holidays each year, Volunteer Paid Time Off, and Bereavement Time Off
• 401k with company matching
• Company paid Life Insurance, Short-term Disability and Employee Assistance Program (counseling, legal and financial advice and more!)
• Tuition Reimbursement
• Employee Discounts at Midwest Machinery, Co. and discounts through our membership with Working Advantage (hotels, rental cars, water parks, show and events and much more)

For full job description please visit our website @ www.mmcjd.com/careers

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• service department operations: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Hastings, MN: Relocate before starting work (Required)

Work Location: In person