Loan Servicing Representative Supervisor

Overview

At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

This role is responsible for the management of a team of Commercial Banking Support for our Business Banking division to ensure that MidWestOne’s servicing requirements are documented and maintained.  The incumbent serves as a subject matter expert while assisting with on-the-job training and support in their assigned region. Will collaborate with the Vice President, Business Banking, Bankers, other Support Regional Team Leaders and Operations Departments to assist with change implementation and the writing of policies and procedures related to commercial banking functions.

Responsibilities

• Leads, manages, and provides guidance for a team of Commercial Loan Support in assigned market(s) with a focus on a partnership in sales and client experience excellence in a way which manages risk and promotes revenue growth.
• Serves as loan servicing liaison for the market working with loan operations, construction monitoring and processing areas.
  • Identifies missing resources and changes that impact processes and provides input or recommendations for procedures to Commercial Loan Administration Team Lead for approval. 
  • Is the subject matter expert for the filing and recording rules and process for the states in which they service.
• Works with L&D on a comprehensive training plan including the development of learning plans, curriculum, and resource guides for newly hired team members. Assists with training, as needed.
• Collaborates with the Vice President, Business Banking, the other Support Regional Team Leaders, and the Operations teams to ensure consistency throughout the MWO footprint.
• Oversees team responsibilities related to a variety of loan servicing duties and responsibilities; may perform a variety of loan support duties, including but not limited to the following:
  • Servicing of existing loan account relationships
  • Support with new or changed loan processes, including workflow review and submission of request to processing.
  • Handling incoming telephone calls and various customer service requests to support respective commercial bankers and retail staff.
  • Assisting others with compliance and loan policy requirements
  • Reviewing various loan documents and reports, including quality control of internal procedures
• Works on related projects.
• Facilitates or participates in a variety of meetings as required.
• Performs other duties as assigned.
• Works on related projects in collaboration with other Commercial Banking and Commercial Loan Operations Team Leaders.
• Facilitates or participates in a variety of meetings as required.
• Performs other duties as assigned.

The Perks!

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and continuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
• 100% vested 401(k) Retirement Plan with company match
• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program & Tuition Assistance Plan
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

Qualifications

• Bachelor’s degree or equivalent combination of post high school education and related work experience.
• In addition to education in the field of business, must possess 3-5 years of experience with managing distributed employees, project management, process improvement, and strong working knowledge of banking regulations and processes.   

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!