Job Posting for Technical Applications Specialist at Miele
It’s a good time to be with Miele!
The Technical Applications Specialist is responsible for providing pre and post sales technical and application support of Miele Lab, Medical, and Dental products to North American customers and field personnel, as well as relaying customer feedback to the organization.
Key Responsibilities
Provide technical support for Miele ProCare products, cleaning protocols and customer applications by answering customer technical inquiries. Inquiries may be received via telephone or email.
Provide customer support on technical issues by utilizing all available resources and escalate issues or problems when warranted.
Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
Accurately record pertinent information from customer contacts in Customer Relationship Management system.
Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
Present technical updates to colleagues and contribute to department meetings.
May present technical and product information at trade shows, training seminars, and in-person customer site or field visits.
Participate in additional special team or individual projects.
Schedule trainings and collaborate with Sales and Field Service to drive sales and optimize the customer experience.
Understand laboratory workflows to effectively position our solutions.
Maintain/Manage Applications lab setup of equipment and accessories
Develop &/or collaborate with Strategic Partners such as glassware/plasticware manufacturers and others.
Develop and maintain application briefs
Collaborate with global colleagues to share information/best practices
Requirements:
B.S. Chemistry or Related Sciences (Post Graduate preferred)
3 years Laboratory Research or Scientific Sales
Good understanding of the laboratory industry as well as customer needs and requirements
Good knowledge of Professional product range as well as their features, ability to manage multiple product categories
Excellent oral communication and presentation skills.
Sales competencies with the ability to call, connect and interact with potential customers remotely
Agility and decisiveness, Result orientation
Customer centric mindset – Solution focus
Comfortable engaging with Customers and Internal Team Members
Why you might like working here:
You love autonomy and the accountability for results
You like working for a family run company, market leader in the premium domestic appliance.
You like working for a company that believes in the aspiration to do it forever better and to be forever better
A competitive compensation package
100% covered Life and long-term disability insurance
Wellness discounts on medical premiums
401k with company match
Generous Employee Purchase program
Wellness and volunteer Programs
Engaging Employee Activities
ABOUT MIELE
What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.
Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.
Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.
"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
Salary.com Estimation for Technical Applications Specialist in Princeton, NJ
$47,231 to $60,581
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