What are the responsibilities and job description for the Finance/Billing Counselor position at Mile Bluff Medical Center?
General Information:
Job title: Finance/Billing Counselor
Schedule: 80 hours per pay period; Monday-Friday, 8:00am-4:30pm
Weekend rotation: No Weekends
Holiday rotation: Paid Holidays
Position Summary:
The Finance/Billing Counselor position is an advocate for patients. This role finds and helps them get on financial assistance programs. The Finance/Billing Counselor works closely with the Scheduling Department for estimates and payment set up for deposits and is also responsible for self-pay collections and Client billing.
Position Responsibilities:
- Work closely with Scheduling to set up estimates and deposits. Assist patients to navigate Community Care and Marketplace Enrollment or other financial assistance programs.
- Create, bill, and collect all client bills. Set up and collect audiology accounts. Set up payroll deduction and maintain spreadsheet.
- Make phone calls regarding any billing issues.
- Responsible for all incoming calls regarding self-pay or insurance questions.
- Responsible for weekly statement files, probate, bankruptcy, collection agencies, court for bonded, and lawyer letters. Set up and take credit applications for Care Credit.
- Responsible for refunds, year-end statements, housing letters, and monthly reporting for bonded and Community Care.
- Perform other duties as requested.
Position Requirements:
- High school diploma or equivalent required.
- Associate Degree or equivalent business experience preferred.
- Training in Marketplace and/or collections required.
- 3 years of related work experience required.
- Experience working in the medical industry preferred.
- Exceptional accuracy and attention to detail required.
Knowledge, Skills, & Abilities
- Intermediate proficiency with computers is required.
- Experience with billing/collections required.
- Knowledge of electronic medical records systems, healthcare portals, and collections software.
- Must have exceptional customer service skills.
- Self-starter with excellent interpersonal communication and problem-solving skills.
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