What are the responsibilities and job description for the IT Support Specialist position at Miles Technologies?
Company Description
Our Motto: You Request. We Respond. It Gets Done!®
We can’t take credit for coming up with that motto ourselves. Many years ago, one of our customers used those exact words to describe what it was like working with us. It wasn’t the last time we heard that sentiment from our customers, so naturally, it became the core representation of our company.
We work every day to uphold that value and deliver that experience to our customers.
We passionately believe technology, when used decisively and with care, will turn your ideas and visions into tangible solutions that will help you grow your business and run it more efficiently.
We’re also 100% fiercely dedicated to providing customers with professional, high-level service for a true return on investment.
Our Mission:
To provide highly customized, groundbreaking technology solutions that further our customers' business goals and objectives. To be elemental in the "Idea Cycle" – from Vision, to Design, to Development, to Implementation. To be responsive. To "Get It Done." To experience continued growth and profitability while providing rewarding and forward thinking careers.
Job Description
Responsibilities:
- Troubleshoot and resolve computer and network related problems with the assistance of remote personnel.
- Implement new technology with the assistance of remote personnel. Identify technology solutions based on analysis of customer support needs.
- Strong and consistent communication with customers.
- Documenting work performed and other technical information for our clients
Skills & Experience Required:
Ideal candidate will have at least 1 year experience in the following:
- Ability to diagnose and fix hardware and software issues for both desktops and servers
- Experience installing and troubleshooting problems on Windows, Win Server, Active Directory, Exchange, DNS
- End-User and Help Desk experience in MS Office Suite and other common desktop applications
- Experience in troubleshooting network related issues that can be related to network infrastructure such as switches and routers
- Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues
- Certifications such as A , MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required
Shifts Available:
7 AM - 4 PM EST/CST/PST
8 AM - 5 PM EST/CST/PST
9 AM - 6 PM EST/CST/PST
12 AM - 9 AM EST*
4 PM - 1 AM EST*
8 AM - 5 PM EST Tuesday - Saturday*
8 AM - 5 PM EST Sunday - Thursday*
7 AM - 4 PM EST Tuesday - Saturday*
7 AM - 4 PM EST Sunday - Thursday*
7 AM - 6 PM EST Thursday - Sunday*
7 AM - 6 PM EST Saturday - Tuesday*
8 AM - 7 AM EST Thursday - Sunday*
8 AM - 7 AM EST Saturday - Tuesday*
Hawaii - 10 AM - 7 PM HST
Australia - 7 AM - 4 PM AEST
Australia - 8 AM - 5 PM AEST
India - 6 AM-3 PM IST
India - 10 AM-7 PM IST
Ireland - 8 AM - 5 PM GMT
Israel - 7 AM - 4 PM IDT
Additional Information
Learn more & APPLY at www.milestechnologies.com/careers