Project Analyst

Company Overview: 

Are you passionate about make a tangible impact? Do you thrive in a fast-paced environment where collaboration is key? At Milestone, we're a team of innovative problem-solvers who are revolutionizing mass tort settlement administration. We champion efficiency, transparency, and education for law firms and their clients after settlement.

Milestone is a high-touch settlement services provider that streamlines mass tort settlement administration through innovative technology while providing bespoke attorney fee deferral services and trauma-informed plaintiff settlement planning. 

Named a fastest-growing company by both Inc. 5000 and The Business Journals, Milestone drives all growth toward building a better legal system for the plaintiff. We are committed to pushing the boundaries of excellence and innovation in the legal industry.

Characteristics of a Milestonian:

Yes, we have a name for ourselves. We call ourselves Milestonians, and you’ll often hear our “To the moon!” catchphrase shouted in the halls of the office or tacked onto the end of Teams calls. We’re not going to say that we’re a family here (frankly, it’s a little weird when companies say that), but we do consider ourselves to be a tight-knit group, bound by our mutual drive and purpose. As such, Milestonians tend to have the following in common. Milestonians are:

• Dependable. Milestonians lean into each situation and project with a proactive spirit. We anticipate needs, identify challenges before they arise, and step up collectively when it matters most. Curiosity fuels our dependability, prompting us to ask “why” and “how” at every turn. This spirit of innovation and creativity drives us to dig deeper into the details, articulate issues, seek smarter solutions, and deliver effective results.
• Empathetic. Milestonians embrace a people-first approach. Trauma-informed empathy is built into our DNA, making strong interpersonal communication, active listening, and genuine support the cornerstones of every interaction. Milestone celebrates diversity of thought and experience, and Milestonians are empowered to contribute their unique perspective. We care about our clients and seek to understand the nuances of others’ experiences.
• Agile. Milestonians find opportunity in the fluidity of our fast-paced, innovative environment. We are able to multi-task and prioritize within the scope of a given project. Challenges spark resourcefulness, prompting us to think critically and strategically, adapt, iterate, and improve. We prioritize flexibility, readily pivoting when needed to ensure the most efficient path to exceeding expectations.
• Principled. Milestonians champion open communication, treating each other with respect and understanding. Maintaining a healthy work-life balance is encouraged, built on a foundation of trust and accountability. Milestone’s commitment to ethical practices permeates both internal operations, as well as every client interaction.
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Characteristics of a Milestone QSF Project Analyst:

In addition to the above, we are looking for a candidate who also uniquely fulfills the specific needs of our QSF Project Analyst role. 

We are recruiting a QSF Project Analyst to support Multiple data management and administrative functions, in a detailed, accurate manner. This includes supporting Project Directors, Managers, and Coordinators in the day-to-day data analysis required to efficiently distribute payments.

We’re looking for someone who can turn data into a story—looking beyond the numbers to derive actionable meaning that is then succinctly communicated to the appropriate teams to take action. The work of the QSF Project Analyst will be vitally important to Milestone’s development, as they will serve to improve our overall processes and our clients’ experience working with us. 

Primary Functions & Responsibilities:

• Provide support to the Qualified Settlement Fund (“QSF”) administration team across all projects
• Analyze, interpret, prepare, and/or manipulate high volume of financial data to determine eligible payments to personal injury plaintiffs, their attorneys, and the court
• Interface with various operating systems to track real-time data and maintain statuses
• Collaborate with technology and treasury teams to facilitate submission of tickets and payment requests
• Provide volume-related backup to the solutions team as-needed to answer claimant calls to help on Pathway® specific tech help and question
• Analyze key trends and provide insight to QSF Director on potential gaps or initiatives related to QSF data management or maintenance needed
• Identifying problems and shortfalls and proposing solutions
• Coordinate with banking team to ensure proper issuance and execution of payment submissions to attorneys, claimants, vendors, and any other necessary party 
• Maintain accurate data reporting per project 
• Build and manage all QSF master file reports for assigned QSF projects

Requirements & Qualifications:

• Bachelor’s Degree required 
• Mastery of Excel
• The ability to be agile and react quickly to changing priorities
• High attention to detail & administrative skills
• Deadline and SLA management experience
• Must be an independent self-starter who is also able to collaborate effectively cross-departmentally 
• Good interpersonal and organizational skills
• A keen sense of urgency/time management relating to all duties
• Maintains a variety of specialized files and ensures confidentiality 
• Excellent written and verbal communication skills

 Preferred additional skills:

• Experience in mass tort 
• Familiarity with Salesforce

Job Specs & Details:

• Headquartered in Buffalo, New York 
• Hours: Monday – Friday 9am-5pm ET
• Salary commensurate with experience 
• 401(k) w/match
• Health, dental, & vision insurance
• Generous paid time off
• Paid maternity/paternity leave

Other Duties:
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Milestone is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace.